Salon Business Manager

Job Description:

The Salon Leader plays a pivotal role in ensuring the salon's financial success, delivering exceptional guest experiences, and fostering an environment that inspires employees to excel. This leader serves as a constant role model, garnering respect and creativity while embodying Brand Standards.

Key Responsibilities:

• Create a culture aligned with our values within the salon.
• Develop and lead a high-performing team to achieve results.
• Meet sales, profit, and expense targets set by your DL/SDL.
• Deliver quality services including an exceptional client consultation, price quote, and retail recommendations.
• Conduct engaging new hire orientations utilizing established guidelines.
• Exceed minimum productivity standards as determined by the company.
• Establish service and sales expectations with each stylist and track progress according to DL/SDL requirements.
• Evaluate employee performance, including services provided by all salon staff.
• Regularly provide feedback and training to employees.
• Resolve guest complaints and perform technical adjustments as needed.
• Document technical adjustments and follow up with the stylist.
• Maintain wait times, monitor walk-outs, and voids.
• Work the lease line during downtime to promote the salon and acquire new clients.
• Schedule based on business needs using scheduling tools and guidance from DL/SDL.
• Recruit, interview, and hire staff. Collaborate with Human Resources to schedule and collect required documents.
• Document important conversations, incidents, and performance expectations.
• Cultivate effective communication among the team, peers, supervisors, and support partners.
• Attend work on time consistently and adhere to company policies regarding time off requests.
• Approve stylist time off.
• Host salon meetings at least once a month.
• Manage inventory, conduct cycle counts, and place orders to control operating costs.
• Accurately charge for services rendered and products purchased, adhering to Company policy regarding discounts.
• Audit the accuracy of daily opening, closing, guest service tickets, and discounting.
• Ensure bank deposits are made daily.
• Perform salon duties such as reading reports, processing payments, answering phones, taking appointments, stocking shelves, merchandising, dispensary/salon maintenance, and cleaning.
• Protect the assets of your salon and ensure adherence to policies.
• Ensure the salon is open during posted hours and assist with scheduling coverage for employees' shifts when necessary.
• Foster relationships with building management (e.g., Walmart, Facilities Management) to adhere to tenant standards, including but not limited to floors, lighting, gates/locks, operating hours, and trash.