Cargo Support Specialist

Temporary Cargo Support Specialist

SmartTalent is seeking a temporary Cargo Support Specialist to work full-time at one of our client’s terminal locations in Tacoma. This position is full-time on-site work. The ideal candidate should have experience with hazardous materials as described below.

Working Hours:

·        11:00 AM to 8:00 PM, Monday through Friday

Pay Rate:

·        $21 to $25 per hour

Key Responsibilities:

·        Review and approve hazardous shipments based on 49CFR standards and input hazardous materials information into the back-office system. Provide clear guidance on regulations and requirements to customers.

·        Collaborate with terminal operations to address capacity challenges, prioritize shipments, and assist with trailer booking counts to support planning.

·        Manage southbound notifications and scheduling, while coordinating northbound shipments of loads and empties to meet customer demands.

·        Address and resolve any terminal issues at the main entrance.

·        Reconcile the totals for northbound trailers and vehicles following each sailing.

·        Deliver outstanding customer service, resolving concerns for both internal and external stakeholders.

·        Maintain communication with customers and vendors to address any issues or questions.

·        Track equipment needs and customer inventory based on booking levels, releases, trailer tracing, customer profiles, and trans loads.

·        Work with the Terminal Manager and Longshoremen to oversee yard activities.

·        Manage booking processes, including issuing and canceling, as well as coordinating appointments with customers and vendors.

·        Complete other tasks or projects as assigned.

Qualifications:

·        Associate’s degree preferred.

·        One to two years of experience in customer service, ideally within the transportation industry.

·        Knowledge of DOT 49CFR HazMat Carrier Requirements (Water) is a must.

Skills & Abilities:

·        Strong customer service skills with the ability to engage and assist both internal and external customers.

·        Excellent communication abilities, both written and verbal.

·        Good mathematical, organizational, and problem-solving skills.

·        Ability to work independently and as part of a team.

·        Capable of multitasking and managing competing priorities.

·        Willingness to work flexible hours, including evenings and weekends as needed.

·        Proficient in using standard computer software, including the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).

Additional Information:

·        This position requires obtaining a TWIC, which the client will help cover & facilitate with the process.

Qualified applicants must be 18 years old, able to provide proof of eligibility to legally work in the U.S. SmartTalent Staffing is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, disability, religion, sex, or national origin.

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Salary : $21 - $25