Client Service Representative at SmartVet Mobile Veterinary Service

Practice

SmartVet is the only animal hospital in the Bloomington and Normal, IL, area that can come to your home! Our unique mobile veterinary service brings comprehensive pet care directly to your doorstep.

Additionally, you can visit our state-of-the-art animal hospital in Normal for all your pet’s health needs. Whether you prefer at-home veterinary care or our fully equipped hospital, our veterinarians provide the latest in pet health care, including wellness care, vaccines, dental care, and surgery. We also offer digital X-rays, in-house laboratory services, and ultrasound diagnostic care.

All of our veterinarians are certified Fear Free and certified Cat-Friendly practitioners.

More about the Role

To provide a knowledgeable and caring person for clients and staff to communicate with through professional written and oral communication in order to achieve a high level of client service and patient care. This position requires constant communication with both clients and coworkers, as well as adequate record keeping. This position should take direction from the Lead CSR as well as DVMs, and reports directly to the Practice Manager.

Hours of operation: Monday - Friday 7:00am - 6:00pm & Saturday 8:00am - 12:00pm

Pay Range: $15 - $18 DOE

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Greet clients in a friendly, professional manner as soon as they enter the building.
• Communicate with clients in an knowledgeable and professional manner, to include correct grammar and spelling, through various types of communication; including phone calls, text messages, emails, VetPort messages, and facebook messages.
• Communicate client concerns and follow up with DVMs and other staff members through verbal communication and through medical records.
• Scheduling appointments correctly based on appointment type.
• Confirming next day appointments and making adjustments to the schedule, if necessary, to make the provider’s day more efficient.
• Custom Reminders.
• Checking in patients for appointments.
• Checking clients out and taking payment for services.
• Fill prescriptions.
• Attach outside reference lab results to patient EMRs.
• Check the fax folder in order to respond to and record faxes in medical records.
• Make sure shelves are stocked and check inventory.
• Unpack incoming shipments in accordance with inventory receiving guidelines.
• Smile, be supportive of each other, help each other with tasks as needed.
• Clean up after yourself and encourage staff to do the same.
• Check the daily task list located in the breakroom.
• Check the weekly task list located on printer island at the front desk.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range

Salary : $15 - $18