What are the responsibilities and job description for the Field Technician position at Smartwork IT Services?
Job Description
Job Description
Role : Field Technician
Locaiton : Saint Paul, MN
Job Type : W2
Job Description :
The Field Technician is primarily responsible for completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility's energy efficiency program. They are also responsible for responding to general customer inquiries regarding utility services they receive and for directing the customer to the appropriate contact at the utility company.
Duties and Responsibilities :
- Deliver professional, high-quality services to utility customers.
- Complete walk-through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building).
- Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices.
- Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage.
- Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates.
- Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit. This could include showing customers short videos on Utility company websites or helping them sign in to their utility account online.
- Assist Marketing team as directed in with participation in larger trade show and seminar events.
- Actively identify and recommend ways to improve program operations and delivery.
- Continuously drive improvements in quality, customer satisfaction and productivity.
- Accurately complete and maintain all required paperwork, records and documents, etc.
- Follow and comply with all safety and work rules and regulations.
Basic Qualification :
Residential building construction
Advanced Home Energy Professional (HEP)
Desired Qualification :
Licenses & Certifications :
Travel Requirements :
Physical Demands and Work Environment :
