What are the responsibilities and job description for the Lobby Concierge position at Smartworld LLC?
Smartworld LLC is seeking a polished and professional Lobby Concierge to join our esteemed team. As a Lobby Concierge, you will serve as the welcoming face of our company, providing exceptional service to guests and clients who enter our building. Your primary responsibility will be to create a positive and lasting impression by assisting visitors with inquiries, offering directions, and providing detailed information about our services and facilities. You will play a critical role in enhancing the customer experience by ensuring that all guests feel comfortable and supported during their visit. If you possess outstanding communication skills, a friendly demeanor, and a genuine passion for delivering exceptional customer service, we would love to have you join our Smartworld LLC family as our Lobby Concierge.
Responsibilities
- Welcome guests and clients with a warm greeting and professional demeanor upon their arrival.
- Provide information regarding building services, local attractions, and event schedules.
- Answer questions and assist guests with their needs, offering personalized recommendations as necessary.
- Monitor the lobby area to ensure a clean and inviting environment.
- Assist in coordinating amenities such as transportation, reservations, and special requests.
- Respond promptly to any guest inquiries or concerns, ensuring a high level of satisfaction.
- Work closely with security and facility staff to maintain a safe and welcoming atmosphere.
- High school diploma or equivalent; further education in hospitality management is preferred.
- Previous experience in a customer service role, ideally in a hospitality or concierge environment.
- Exceptional communication and interpersonal skills.
- Ability to multitask and remain organized in a fast-paced setting.
- Proficiency in Microsoft Office and other relevant software.
- Polished appearance and professional demeanor.
- Availability to work flexible hours, including evenings and weekends.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development