What are the responsibilities and job description for the Technical Support Representative position at Smarty?
Who We Are
Smarty is a 10 year company that is self-funded, profitable, growing, and crazy fun! But don't take our word for it: we were recognized as one of Utah's Top Workplaces for the last 3 years. Come grow with us!
Who We Are Looking For
We have an immediate opening for a full-time or part-time Technical Support Representative. Your primary responsibility will be to help current and prospective customers understand how to use our best-in-class SaaS products and resolve any technical or billing issues they have. We are passionate about delighting customers, so if you like to make people happy, this job will make you happy.
We also need people who are techie at heart. We are looking for individuals who can learn all about our SaaS products quickly and be able to discuss them with people in a clear, concise way, both in writing and over the phone.
We genuinely LOVE to be together in the office. This position will be working onsite, non-remote, in our Orem, UT office.
RESPONSIBILITIES
- Have fun! Enjoy the interactions with our customers and your co-workers.
- Become a subject matter expert on all of Smarty's SaaS offerings to better understand customer needs and see potential opportunities to meet those needs.
- Quickly respond to incoming phone calls, emails, and chats from current and prospective customers.
- Successfully resolve any problems the customer is facing, and delight them in the process.
- Consistently receive high satisfaction scores from the customers you interact with.
- Participate in company cultural initiatives and training, including Arbinger, Crucial Conversations, Getting Things Done (GTD), etc., and apply the learned principles in your work and in your interactions with others.
REQUIREMENTS
- Preferred: Associate's degree in IT (or computer-related field)
- Preferred: Some experience with coding languages, especially JavaScript (technically ECMAScript now)
- Ability to learn technical concepts and vocabulary
- Ability to learn about and thoroughly understand API-based products
- Ability to quickly and thoroughly diagnose a customer's problem, and provide excellent guidance in helping the customer resolve their problem
- Ability to delight customers in their interactions with you
- Strong, consistent drive to make an impact and provide results
- Strong communication skills, including written, verbal, and presentation
- Strong ability to calmly work with many different kinds of people, including the occasional customer who is frustrated
- Did we mention having fun? Work hard, master your craft, and enjoy the experience along the way.
COMPENSATION, BENEFITS AND PERKS
- Competitive compensation (DOE).
- 100% paid health, dental and basic life insurance premiums (includes family coverage).
- Long Term Disability insurance.
- Generous PTO benefits that increase with tenure.
- 401k retirement plan with matching.
- Ongoing training for professional and career development.
- Adjustable standing desk.
- Great workplace and the tools to accomplish the work.
- Drinks, snacks, team building lunches & activities.
- In office chiropractic services.
- Many other perks, including periodic company retreats and trips to very fun places.
To Apply:
Sounds too good to be true? Apply and find out for yourself.
- If you meet these qualifications, please apply at: https://smarty.bamboohr.com/careers
- For more information about the company, please visit us at smarty.com.
Smarty is a leader in location data intelligence-providing enterprise-grade SaaS solutions for address validation, standardization, and geocoding in 240 countries and territories. Through easy-to-use website tools, SDKs and fully-documented APIs, Smarty's customers process billions of addresses every day!
And we're having fun!
We believe fun is creating, building, and helping. Fun is collaborating with energy and excitement. Fun is making memories. Fun is not just working, but really living and enjoying our time together. We accomplish this by mastering our respective crafts, being outward toward others, and by doing lots of fun things together. We infuse fun into our everyday work and believe if you aren't having fun, then you're doing it wrong!
We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.
