Host / Guest Experience Associate

Host/Yard Attendant/Bar Back/ Guest Attendant

Reports To Asst. Manager, Asst. Kitchen Manager, Km,Agm, General Manager

Qualifications: Must Be Outgoing, Friendly, Helpful, Fun, And Creative

Major Function:

Host/Service Attendant Is Responsible To Assist The Guest And Front Of House Teams With Guest Needs To Provide Professional, Competent, And Prompt Service To Guests.

Essential Function

Include The Following. Other Duties May Be Assigned.

Major Responsibilities:

• Know And Follow All Smash Park Service Standards
• Report To Work On Time And In Full Uniform.
• Each Associate Is Expected To Carry Out All Reasonable Requests By Management, Which The Associate Is Capable Of Performing.
• Each Associate Will Be Required To Follow The Rules As Found In The Smash Park Associate Handbook.
• Greeting All Guest Promptly And Assisting Guests With New And Existing Activity Reservations
• Answer Any Questions And Inform Guests Of All Areas Of Fun At Smash Park In Person And On The Phone.
• Set Up And Tear Down The Yard For The Day According To The Proper Season As Directed By The Manager.
• Set Up And Tear Down The Private Or Public Event Set Up Item Needs According To Direction By The Manager On Duty.
• Run Food Items Accurately, Efficiently, And Effectively To Ensure The Freshest Possible Product For Our Guests.
• Be Able To Handle Floor And Counter Station Assigned To You, Be An Active Participant In Team On Point System Using Teamwork And Consolidation To Provide The Guests In All Stations Excellent Service.
• Be Sure That Tables In All Stations Are Properly Bussed Through The Meal. All Empty Items Condiments And Dirty Dishes And Silverware Should Be Cleared Except Table Complement.
• When Guests Leave, Bus And Reset Tables With Attention To The Following Areas:
• Table Top Dry And Non-Sticky
• Sanitation Of Floor Area And Cushions, Wipe Areas Thoroughly And Pick Up Litter
• Table Complements Reset According To Dining Room Procedure
• Reset Table With Appropriate China, Glass, Linen, And Silver For Each Meal Period
• When Clearing And Resetting Tables, Follow Proper Procedures For Handling Glassware.
• Special Attention Should Be Made To Full Trays In Full Trays Out
• Providing Personalized Service To All Guests.
• Check Station Assigned To You Prior To Opening For Cleanliness Of Tables, Chairs, And Floor; Proper Set-Up.
• Have Necessary Equipment To Work With
• Do All Necessary Side Work Assigned.
• Attend Pre-Shift Menu Class And Or Taste Panel And Be Aware Of Daily Specials, Drinks, And Have Knowledge Of All Menu Items, Their Garnish, Etc. Be Prepared To Answer Questions From Guests On Items (Preparation, Etc.).
• Follow Procedure To Take Our Guests' Order; Pre-Ring Check In Toast Using Modifiers, Etc.
• Know And Follow Sequence Of Service Points
• Know Proper Beverage, Liquor And Wine Service.
• Taking Inventory Of Food, Beverages And Supplies For Each Day.
• Checking On Tables With Proper Greeting
• Pre-Bussing And Bussing Tables Consistently
• Working With Kitchen And Service Staff To Ensure High Levels Of Customer Service At All Times
• Preparing Foods Such As Kitchen Food And Sauce Portions, Coffee, Tea, And Infused Water
• Clearing And Cleaning Tables As They Are Vacated.
• Wiping Up Spills And Maintaining Cleanliness Of All Appliances And Counter Space Throughout The Shift.
• Removing Trash, Rinsing Trash Receptacle With Wash And Walk And Returning.
• Restocking Self-Service Condiments, Cutlery And Supplies As Needed.
• Washing Serving Equipment, Polishing, And Returning It To Storage.
• Completing Full Restroom Checks, Replacing Any Equipment Needed At Any Time To Ensure All Guest Supplies Are Available.
• Returning Reusable Supplies To Storage.
• Know And Follow All Proper Money Handling Procedures.

Physical Requirements

Sitting --Rarely

Standing-- Constant

Crouching, Bending, Stooping-- Constant

Walking --Constant

Climbing Stairs --Occasional

Reaching --Constant

Grasping-- Constant

Pushing/Pulling --Occasional

Lifting-- Occasional (10-50 Pounds)

Near Vision--Constant

Far Vision --Constant

Hearing --Constant

Talking-- Constant

Travel-- Rarely

Job Competencies

Action-Oriented

Informing

Creativity

Composure

Functional/Technical Skills

Integrity/Trust

Specific Job Knowledge, Skill And Ability

Able To Work Flexible Hours And Shifts

Ability To Communicate Effectively Verbally And In Writing

Team Player

Ability To Exceed Expectations Of Guests

Ability To Multi-Task And Utilize Effective Time Management

Qualification Standards

Knowledge Of Alcohol Service Laws - Ipact Certification

Experience

Minimum Of 1 Year In Customer Service

Education

Minimum Of High School Education, Post-High School Education Preferred

I Have Read And Understand The Position Description Information And Hereby State That I Can Perform The

Essential Job Functions And Physical Requirements Of The Job With Or Without Reasonable

Accommodation. Accommodations Are Determined By Management.

Job Types: Part-time, Temporary

Pay: Up to $15.00 per hour

Benefits:

• Employee discount

Shift:

• Evening shift
• Morning shift

Work Location: In person

Salary : $15