What are the responsibilities and job description for the GENERAL MANAGER position at Smash?
General Manager
JOIN THE SMASH TEAM!
SMASH is Raleigh’s hottest new eatertainment concept — where table tennis and high-energy fun meets top-tier hospitality. We’re serving up craft cocktails, a full chef-inspired menu, and an electric atmosphere that delivers unforgettable experiences for groups big and small.
If you’re passionate, positive, and ready to lead something exciting, we want you to join us.
Your Mission: Be the Heartbeat of SMASH
We’re looking for a leader who thrives on building great teams, driving financial success, and creating a buzz-worthy brand experience. You’ll manage every aspect of the business — from profitability to cleanliness, events to team culture — while bringing the SMASH vibe to life every single day.
What You’ll Do
- Set the Tone: Be the leader who energizes the space and inspires your team to deliver exceptional guest experiences — with personality and professionalism.
- Build the Culture: Foster a fast-paced, fun, and feedback-rich environment where team members grow, and guests feel the difference.
- Own the Brand: Represent the values of LM Restaurants while shaping the distinctive SMASH identity in your location and community.
- Deliver Excellence: Ensure a guest-ready space that is clean, welcoming, and fully operational — no detail too small.
- Drive Sales: Lead a high-performing sales and service team that’s focused on event bookings, hospitality-driven upselling, and daily revenue goals.
- Master the Tools: Oversee the use of F&B tech platforms, POS systems, booking software, and back-office tools to drive efficiency and data-informed decisions.
- Lead Events: Oversee private events and group experiences that generate buzz, revenue, and repeat business.
- Control the Numbers: Achieve food, labor, maintenance, and operational targets — without compromising the guest experience.
- Be Guest Obsessed: Address feedback quickly and thoughtfully, turning problems into opportunities to deepen guest loyalty.
- Grow the Brand: Connect with local businesses, influencers, and event planners to expand the SMASH footprint in the community.
What We’re Looking For
- 3–5 years of experience as a General Manager or above in a high-volume ($8MM ) restaurant or entertainment concept
- Ability to work an average of 55 hours per week (more during restaurant opening)
- Proven ability to manage a large team with strong delegation and consistent follow-up
- Confident handling of challenging situations and tough conversations
- Strong interpersonal and organizational skills
- Financial acumen — must be able to analyze and act on a P&L
- A true team coach and developer who mentors and motivates at every level
Benefits You Will Enjoy
- Competitive Salary
- Career Advancement Opportunities
- Comprehensive Health, Dental, Vision Insurance
- Company-Paid Short-Term Disability and Life Insurance
- 401(k) with Company Match up to 4%
- Paid Time Off & Flexible Schedules
- Generous Employee Dining Discounts
- Lucrative Referral Bonus Program
- Tuition Reimbursement Program
Ready to Lead the Fun?
If you’re a hospitality pro who can bring the heat, build a winning team, and create a place people love to come back to — SMASH is your stage. Come lead Raleigh’s next great guest experience.
