What are the responsibilities and job description for the Anti-Fraud Operations Associate position at SMBC Group?
The anticipated salary range for this role is between $70,000.00 and $120,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
The Anti-Fraud Risk Management program recognizes the importance of identifying, assessing, and managing its fraud risks in a consistent, sustainable, and effective manner. The purposes of these protocols are to identify the requirements needed for SMBC’s Anti-Fraud Risk Management Program including key roles and responsibilities required for the prevention, detection, and response to external, internal, and cyber fraud risk. Provide operational support to prevent losses through detection, prevention and reporting of fraudulent activity. Identifying, assessing, and managing its fraud risks in a consistent, sustainable, and effective manner. Continually identify emerging trends in fraud activity and suggest recommendations to improve procedures and policies to detect and prevent fraud.
Role Objectives : Delivery
Provide operational support to prevention of losses through the detection, prevention and reporting of fraudulent activity. Support the development of fraud analysis reporting; assist with data pulls and monitor large data sets. Assist the VP of Anti-Fraud Governance in identifying emerging trends in fraud activity, developing training material, and suggesting recommendations for the improvement and implementation of procedures and policy related to fraud prevention and detection. Work closely with group companies and other line of business to resolve fraud-related issues and concerns. Ensure compliance with applicable regulatory and policy standards. Review and assess potential risks on new products presented to the Bank; new product reviews will consist of meetings with product sponsors, the development of meeting minutes and assessments, and maintaining records in the Bank’s new product repository. Conduct quality assurance reviews on closed cases within the Bank’s case management system and ensuring each case is closed accurately and includes the necessary information, documents, and the required fields for completion.
Role Objectives : Interpersonal
Liaise day-to-day with group companies and other business units to coordinate support, implement safeguards and assist with fraud control inquires. Collaborate with internal partners within fraud investigations, lending operations, risk and deposits, in addition to other key business and support partners to escalate and remediate controls and participate in process improvements. The Associate of Anti-Fraud Governance has a responsibility to act as a direct conduit for all respective internal Business Units (BU’s) within the Americas Division (AD). They will report to the 1st Line Governance Team and liaise between the 2nd LoD and the Legal Entity BU’s to establish a regular liaison with fraud prevention partners to enable bi-directional communication to assess future risks from fraud offences and implement strategies to prevent or limit their impact on External businesses communities. The Associate will be responsible to asses and provide a variety of clear and accurate prevention advice to be disseminated to the widest possible audience. This will include producing a variety of prevention products and engaging with external vendor opportunities.
Role Objectives : Expertise
Demonstrate ability to understand and use data and analytics to identify, authenticate and mitigate account fraud. Ability to translate insights and develop solutions. Demonstrate good knowledge and understanding of fraud screening solutions and controls; understand automation systems related to all aspects of fraud financial crimes (e.g., identity theft, wire / ACH / check fraud, BEC etc.). Possess and maintain good working knowledge of internal and industry payment channels. Demonstrate solid knowledge of all applicable regulatory standards and requirements (e.g., Anti-Money Laundering “AML”, Bank Secrecy Act “BSA”, etc.). Ability to work independently in a fast-paced environment, manage time effectively, and demonstrate resourcefulness in completing tasks.
Qualifications and Skills
Recommended years of (Anti-Fraud) experience : 5-7
Experience with incident response protocols including case management systems
Experienced & skilled on escalation techniques & comfortable working with internal resolver groups and local / state law enforcement agencies
Experienced & comfortable working with IT on technology related matters
Advanced experience with Microsoft Office (Visio, Excel, Word, PowerPoint)
Experience with Project Management Skills
Ability to work independently with a proactive approach in finding solutions
Experienced & knowledgeable about Fraud and / or banking products
Experienced with performing quality assurance reviews.
Experience with Anti-Fraud, Fraud Risk Assessments, Problem and Incident Management Processes
Experienced with Core Financial Banking Applications and Financial Sector
Experience with briefing / working with all levels of management including ‘C’ level officers
Comfortable working with Compliance, Risk, Legal and Audit
Experienced & knowledgeable about Fraud Red - Flags, Attack Vectors and Fraud Schemes
Excellent verbal communication and presentation skills
A minimum of 5-7 years of working in the Banking Industry, Fraud Risk Assessment, Anti-Fraud and / or Big 4 industry
Certified Fraud Examiner (CFE) / Certified Anti-Money Laundering Specialist (CAMS) preferred
Understanding of Pivot Tables, BI Data Analytics, Queries preferred
Salary : $70,000 - $120,000
