Channel Operation Coordinator

PURPOSE The Channel Operations Coordinator will serve as a vital part of the organization in supporting strategic initiatives as well as work on ad-hoc projects.  This position will assist with research and analysis of data related to various areas of the business, with the focus of aligning business strategy between SMC and its channel partners. ESSENTIAL DUTIES Duties include but are not limited to the following: Responsible for operational analysis, validation, cleansing, collection and reporting Retrieve and analyze information / data, including manual files, external websites and statistical metrics from various sources that support senior management decisions Respond to informational / data inquiries from various groups within the organization Create and publish regularly scheduled and/or ad hoc reports as needed Must be able to collect and track key program statistics and metrics, and monitor/measure program performance, such as the Distributor Scorecard, Quarterly Business Reviews, and Annual Business Plan Centralization of Target account program documentation and evaluation Collaborate on Marketing initiatives by using a process which collects and funnels leads toward Channel Partners Evaluate Distributor Effective sales power to ensure it is in line with SMC corporate strategy Recommend financial and non-financial strategic alternatives and develop and maintain operational plans Liaise between indirect channel partners and all levels of SMC’s organization Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies and strength in market Communicate with channel partners on policy, product changes, and other formal business matters Support the Contract Administrative Group and Management in defining, evaluating, managing and ensuring compliance with policies and terms of contractual agreements with indirect channel (including Distributor Operations and Sales Policy, Rebate Agreements, Strategic Sales Programs etc.) Drive execution of operational and strategic internal and external audits Facilitate on-boarding of new distribution channels   PHYSICAL DEMANDS/WORK ENVIRONMENT Position requires extensive work using a computer Maintain seated posture for 8 or more hours per day based on support needs May require evening and weekend work in response to the needs of the systems being supported Lift up to 20 pounds Some Travel may be required (15% or less)   MINIMUM REQUIREMENTS Bachelor’s degree in Business, Statistics, Economics or related field Minimum of 3 years of experience with business systems, analytics, operations or related fieldwork Demonstrated experience in working with customers, identifying/understanding their needs and formally documenting business requirements. Strong verbal, written, presentation, interpersonal skills. Strong analytical and problem-solving skills. Proficient process improvement, project management and technical knowledge. Proficiency in MS Office, including MS Excel mastery   For internal use only: StratAnalysis001