Sales Operations Analyst

PURPOSE The Sales Operations Analyst will evaluate and perform analytics across several departments with the goal of identifying issues/opportunities, creating & identifying solutions, and streamlining processes related to sales optimization, program success, KPI management, and process compliance. ESSENTIAL DUTIES  Duties include but are not limited to the following: Collect, analyze, and evaluate data to track key performance metrics; Synthesize raw data into digestible and actionable information that supports senior management decisions ·  Liaise between customer and all levels of SMC's organization including senior management, sales division, customer service, supply chain, marketing, finance groups, etc. · Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies, and strength in market · Maintain process & policy documentation. Communicate changes to the appropriate groups · Support the Contract Administrative Group and management in defining, evaluation, managing and ensuring compliance with policies and terms of contractual agreements with indirect channel · Respond to informational / data inquiries from various groups within the organization  Create and publish regularly scheduled and/or ad hoc reports as needed  Must be able to collect and track key program statistics and metrics, and monitor/measure program performance  Document reporting requirements, operational processes, and validate data components as required Work with the indirect channel of business to review, troubleshoot, and process point of sale on a pre-defined schedule  Other duties as assigned PHYSICAL DEMANDS / WORK ENVIRONMENT Sustained posture in a seated position for prolonged periods  May require evening and weekend work in response to the needs of the systems being supported MINIMUM REQUIREMENTS Bachelor’s degree in Business, Statistics, Economics, or related field  1-2 years’ experience preferred but not required Communication: Must be able to read/write/speak and understand English. Must be able to effectively communicate. Strong attention to detail and interest in accuracy Strong organization skills, ability to multi-task Strong communication skills Strong analytical skills Must be proficient in MS Excel (including Pivot Tables, Macros, and formulas) Perform duties with minimal direction if applicable StrategicPricingSalesAnalysis001