What are the responsibilities and job description for the Multi-Duty Receptionist (9:00am-6:00pm) - TN Valley Primary Care Division of Summit Medical Group position at SMG Brand?
TN Valley Primary Care a division of Summit Medical Group is seeking a Multi-Duty Receptionist to join their practice. This is a full time opportunity working Monday-Friday 9:00am-6:00pm.
Examples of Duties (List does not include all duties assigned)
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
- Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service-oriented.
- Maintains computerized scheduling and follows office scheduling policies.
- Handles phone calls as appropriate (e.g. appointment confirmations, referral calls, pre-certs, etc.)
- Files charts and coordinates lab work, as requested.
- Sorts and delivers mail, medical records, and other correspondence.
- Maintains work area in a neat and orderly manner.
- Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 30 days in advance for time off (excluding emergencies.)
- Cooperates and helps out coworkers if needed and is committed to the success of the team.
- Assists with charge entry and/or coding issues, if requested.
- Attends meetings, as required.
- Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
- Adheres to the corporate compliance plan and policies.
- Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
- Performs related work, as assigned.
Education
High School Diploma, or equivalent, required.
Experience
Prefer one-year experience in a medical office setting.
