What are the responsibilities and job description for the Multi-Duty Receptionist (FLOAT) - Hamblen Pediatric Associates (All Sites) position at SMG Brand?
Hamblen Pediatric Associates, a division of Summit Medical Group, has an immediate need for an experienced Multi - Duty Receptionist to join their passionate, authentic, and growing team of professionals.
This is a PRN opportunity / ** This is a FLOAT position between all sites: Morristown, Jefferson City, and Sevierville - As Needed **
We are team-driven, collaboration-minded, and all-in to provide the best patient care possible to the community we serve. “It’s not my job” is a phrase you will not hear around here!
Responsibilities: (List does not include all duties assigned:
• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.
Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!
Our Ideal Team Player:
• Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
• Ability to build trust through active listening and collaboration, while being humble and people smart.
• Team-first mindset with a desire to help others and is motivated by pursuing excellence. Experience in healthcare preferred but not required.
Education:
High School Diploma, or equivalent, required.
Experience:
Prefer one year experience in a medical office setting.
