Media Client Manager (Travel Retail)

SMG is an established business in the UK, with a growing team in North America and the ambition to expand our presence in this market. We are the esteemed parent company of Threefold, an award-winning Retail Media Network agency.

Our services include consultancy, evaluation, and a white-label in-house solution that has seen the agency build, run and operate over 10 Retail Media Networks.

Role overview

We are looking for a Client Manager to join our agency partnership with the first travel retail media network in the US. Reporting to our Partnership Director you will be an integral part of the in-house team that operates as the retailer's retail media network. Your focus will be on crafting the most effective campaigns through creative thinking and precision planning.

We operate a hybrid-remote model, working up to 3 days from our New York Office.

Due to the forthcoming holidays, we will conduct interviews for this position later in January.

As a Client Manager at SMG, you will:

• Manage a portfolio of clients and brands, and internal relationships with key retailer stakeholders
• Be accountable for the initial strategy development, briefing, planning and delivery of campaigns through to implementation and evaluation
• Understand the retail business and continuously apply learnings to build high-performing campaigns
• Deliver retail media expertise and revenue targets across a sizable and valuable portfolio of clients, working with the team to create compelling retail media campaigns that align with our vision and meet the goals of the brands
• Manage relationships with all key stakeholders

You will bring:

• Omnichannel retail media experience
• A background in marketing, retail media, Consumer Packaged Goods (CPG), media agency, sales, or retail tech
• Experience coaching and developing teams
• Experience delivering business growth in a client-facing role
• Working knowledge of data and financial reporting
• Impeccable stakeholder management skills

And in return, SMG offers:

• A base salary range of $93,600-$124,600
• A generous discretionary bonus scheme
• 20 PTO days plus US holidays, with the flexibility to carry over unused days to the following year
• $3,510 yearly wellbeing fund (in addition to your salary!) towards your personal wellbeing and passions
• 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing
• Healthcare paid for (dental, medical & vision) with the option to top up for your family
• A matched 401k program with immediate vesting
• Yearly investment into your professional development and learning
• Free headspace subscription
• 4 pm Friday finishes all year round
• Two paid company conferences per year in Summer & Winter

Why Us?

At SMG, we are proud to be an equal opportunities employer. We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including color, ethnic or national origins and nationality, religion or belief or sexual orientation ("the protected characteristics"). We want our organization to reflect the diversity of our communities and we welcome applications from people from all backgrounds.

We would like you to perform at your best so if you require any adjustments to support you through your application, let us know.