What are the responsibilities and job description for the Entry Level Customer Support Associate position at SMH Business Services?
We are determined to challenge the status quo and push forward to be better in the future than we are right now. We are in need of a Customer Support Associate who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and maintaining relationships with our customers and creating the brand visibility we need to bolster our sales pipeline at an exponential rate. As a Customer Support Associate, you must possess a can-do attitude, an unwavering commitment to an unbelievable customer experience, and an entrepreneurial spirit to continue moving forward in strides.
As a member of our team, we embrace a culture of growth, and diversity, and possess an entrepreneurial spirit to take our careers to the next level. Our Customer Support Associate team is encouraged to innovate, be creative, take risks, and continue developing new skills. Working with us, you can find endless opportunities for advancement and are encouraged to expose yourself to situations that are challenging, yet rewarding.
Core Daily Functions of Our Customer Support Associate:
- Present products and services directly to our customers and complete the sales process with qualifying individuals
- Deliver exceptional customer service with each and every interaction, internal and external
- Meet all sales targets and conduct work in accordance with the standards within our company
- Become an expert on our clients’ products, services, sales processes, and new technology
- Work with other team members in our diverse environment to continue improvement in sales strategies, generating repeat business, and strategizing ways to continue building value
Qualities We Look For in Our Customer Support Associate:
- Bachelor’s Degree in Communications, Marketing, Sales, and/or related study is strongly preferred
- Experience in a customer-facing, high octane environment is required
- Can multi-task and work on multiple projects at the same time
- Understand how to build relationships and relate to a diverse group of people
- Strong communication skills, both written and verbal
- Excitement working in an extremely team-oriented and collaborative environment
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Salary : $45,000 - $55,000
