Payment Clerk - Work From Home

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 53rd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Key Functions/ Basic Duties:

• Make and answer calls from numerous sources, to include the call center, to gather and verify information and assist with resolving customer related issues.
• Research, analyze and input data.
• Report daily and/or weekly updates on special/on-going projects.
• Possess strong oral and written communication skills.
• Possess the ability to work as a team, but also independently at times with limited direction.
• Maintain flexibility and/or the ability to work overtime, as needed, in order to meet stringent schedules and time lines.
• Must be proficient in data entry skills including keyboard, mouse, 10 key pad.

Additional Duties:

Knowledge Of:

• Policies and procedures involved in SDU payment processing
• Thorough working knowledge of both the State Child Support System (CAMS) and the SMI system
• Modern office practices, procedures and equipment
• Interpersonal skills using tact, patience, and courtesy

Ability To:

• Collect, research, and analyze data
• Plan and organize work
• Work independently
• Work as a team member

Computer Skills:

• Must be proficient in data entry skills including keyboard, mouse, 10 key pad.
• Experience and knowledge of software such as Microsoft Word, Excel and other Windows products.

Education and/ or Experience:

High school diploma or equivalent and at least one year of prior experience in the areas of data entry, or other related fields.

OR

An equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the work Preference will be given to those individuals who are experienced in SDU applications.

Must have a Private area to work and space to set-up equipment and High-Speed Internet connection

REMOTE POSITION!

Hours: 6:00am - 3:30pm ET

Perks:

• Work From Home!!!
• Paid Training
• $$$ Bi-annual Bonuses to CSRs Who Qualify*! $$$
• Health Club Reimbursements
• Career Growth Opportunities
• Wear Your PJs, Holiday Gifts, Drive-Thru Lunch
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We celebrate you!

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.