Fraud Manager

Job Summary:

This position leads our fraud prevention and mitigation efforts. This role will report to the Director of Fraud, managing a team of 6 agents, and implementing strategies to identify and address fraud trends. The ideal candidate will have a strong background in data analysis, fraud risk management, and team leadership, with some knowledge of risks associated with devices and websites. This is a strategic and hands-on role requiring both technical expertise and proactive leadership.

Key Functions/Basic Duties:

• Lead, mentor, and manage a team of 6 agents, ensuring efficient operations and professional development.
• Analyze transactional and post-transactional data to detect and assess fraud trends, patterns, and anomalies.
• Perform dispute analytics for decision engine feedback and fraud strategy implementation requirements.
• Utilize tools such as SQL, Power BI, and other data visualization/analysis platforms to generate actionable insights.
• Record discrepancies between existing controls and the level of risk protection required, highlighting areas where enhancements are needed.
• Configure and optimize fraud rules within Galileo Financial Technology's Payment Risk Platform (PRP) to mitigate fraudulent events in real time.
• Identify and address general risks related to device security and website vulnerabilities, incorporating these insights into fraud prevention strategies.
• Oversee the team’s efforts to address operational and transactional fraud risks by leveraging feedback data from the Galileo ecosystem.
• Collaborate with cross-functional teams, including compliance, IT security, customer service, and dispute resolution, to ensure seamless fraud prevention processes.
• Stay informed about industry trends and emerging fraud schemes to adapt strategies proactively.
• Create and deliver regular fraud reports and recommendations to stakeholders.
• Develop and maintain documentation of fraud prevention procedures, rule configurations, and response plans.

Knowledge/Skills/Abilities:

• Proven experience managing and leading a team, with a focus on fostering growth and driving results.
• Proficiency in SQL, Power BI, and other data analysis tools; experience with Python or R is a plus.
• Familiarity with industry decision engine tools and capabilities to drive real-time and near real-time decision making while incorporating feedbacks.
• Familiarity with fraud detection platforms, particularly Galileo's Payment Risk Platform (PRP) or similar systems.
• General understanding of risks associated with devices, websites, and online transactions.
• Strong analytical skills with the ability to interpret complex data and create actionable insights.
• Demonstrated ability to lead fraud mitigation efforts and implement data-driven solutions.
• Excellent communication and presentation skills for reporting findings and collaborating with stakeholders.
• Knowledge of regulatory compliance frameworks (e.g., AML, BSA, UDAAP) is preferred.

Education and/ or Experience:

Bachelor’s degree in Business, Finance, Data Science, or a related field (or equivalent experience).

Language Skills:

Fluent in English

Computer Skills:

Familiarity with fraud detection platforms, particularly Galileo's Payment Risk Platform (PRP) or similar systems.