What are the responsibilities and job description for the Customer Service Representative - Work-from-Home position at SMI USA?
CUSTOMER SERVICE REPRESENTATIVE
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Overview :
At SMI, we are 24 hour / 7 days a week call center facility. The Customer Service Representative is responsible for receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned.
- Must maintain a general understanding of policies and procedures
- Possess strong oral and written communication skills
- Knowledgeable in modern office practices, procedures, and equipment
- Exhibit excellent Interpersonal skills using tact, patience, and courtesy
Communication method(s) used :
Key points :
SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation.
Required Experience :
In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following :
In order to be considered you must complete 2 Prevue assessments which will be emailed to you at the completion of your application submission. If you do not recieved those assessments, please reach out to Salena Kniesly at salena.kniesly@smimail.net for assistance.
Pay rate is $14 / hr.
Must reside in the United States to be considered.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
Salary : $14
