What are the responsibilities and job description for the Customer Service Representative - State Disbursement Unit - Work From Home position at SMI?
Systems & Methods, Inc. (SMI)
CUSTOMER SERVICE REPRESENTATIVE-Work From Home Assignment-(Full Time) Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 53rd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
Responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements
Other duties, as assigned.
Key Functions / Basic Duties :
- Receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements
- Processes correspondence in accordance with Standard Operating Procedures and contract requirements
- Documents correspondence and contacts in accordance with Standard Operating Procedures and contract requirements
- Completes SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements
Desired Knowledge and Abilities :
Customer service techniques, including how to handle upset callers
Ability to :
Education and / or Experience :
Language Skills :
Computer Skills :
Pay rate is $14.15 / hr
Must reside in one of the following states for consideration :
AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV
Perks : Work from home!
We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets
Learn More
Salary : $14
