Executive Office Manager

Overview

The Executive Office Manager is an office manager who has proven capable of running one dental office exceptionally well and is now responsible for two or more dental offices. The Executive Office Manager is responsible for the operational success or failure of two or more dental offices. This includes responsibility for all decisions related to managing employee and non-clinical patient relations and achieving operational goals.

Schedule (days/hours)

Mon-Fri 8:00am-5:00pm

Responsibilities

• Responsible for executing on Smile Brands’ management responsibilities for its client dental practices, including providing business management services to dental practice staff, solving issues raised by dental practice staff, HR-related tasks, and managing the relationship between dental practice staff and Smile Brands.
• Plan, direct, and develop duties and responsibilities to Smile Brands front office staff.
• Develop and implement plans to promote office efficiency.
• Act as a mentor, coach, or support for Smile Brands staff.
• Responsible for all front office HR-related tasks - managing staffing levels within office needs: interviewing, hiring and staffing, firing, training, performance management, and discipline.
• Review and assess office productivity, services, and financial performance.
• Manage patient scheduling, productivity, collections and receivables, and expenses.
• Manage costs to ensure appropriate levels of expenditures.
• Manage day-to-day operations; analyze information and reports to identify trends, create business improvement plans, and coordinate with field management to troubleshoot operational inefficiencies and accompanying corrections.
• Create a collaborative environment, build and lead a team that promotes Smile Brands culture.
• Act as a communication conduit between the dental practice staff, patients and the community - reinforce and educate constituents regarding value and experience of Smile Brands’ affiliated dentists and dental services.
  
  

Supervisory Responsibilities

As the most senior Smile Brands’ employee regularly in the dental office, Executive Office Managers directly supervise up to twenty (20) dental office auxiliary and clerical staff at each of their offices. Executive Office Managers are responsible for leading, directing (to), motivating and training the staff at each of their offices. This includes:

• Recruiting, interviewing, and hiring employees.
• Training staff and distributing workload appropriately, such as treatment counseling, front office administrative tasks (e.g., routine paperwork, scheduling, updating reports, patient re-call).
• Active teaching, listening, mentoring, and coaching others regarding a variety of critical office activities.
• Building skills, motivating, and inspiring integrity, trust and confidence in staff - and identifying when to train and delegate key tasks to team members.
• Active management of staff to establish clear directions, set stretching objectives and goals, evaluate performance, opportunities for development and growth in staff members.
• Reward and discipline employees; address and resolve difficult problems with effective solutions.
• Resolve and manage conflict between all internal and/or external clients.
• Provide staff the tools and support to successfully meet goals
• Creates an environment where people are motivated to do their best.
  
  

Qualifications

Strategic Skills

• Possesses exceptional knowledge of the business
• Is knowledgeable of the industry, practices, trends, technology, competition and information affecting his/her business and organization.
• Has the ability to solve difficult problems with effective solutions;
• Accurately analyzes a situation and has the ability to look beyond the obvious sources for answers.
• Is an effective change agent and can comfortably handle risk and uncertainty.
  
  

Operating Skills

• Timely decision making skills.
• Excellent skills at planning, leading, directing and developing direct reports and others.
• Adept at figuring out the processes necessary to get things done; knows how to organize people and activities, and understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it.
• Is action-oriented.
• Can simplify complex processes and gets more out of fewer resources.
  
  

Personal And Interpersonal Skills

• Proven ability to motivate others and build effective teams.
• Ability to motivate and manage staff in multiple office locations, and ability to manage staff remotely.
• Is able to inspire integrity and trust.
• Is approachable and comfortable with diverse groups of people.
• Exceptional listening skills.
• Has the ability to supervise and work with/for multiple employees.
• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Believes and acts to support equal and fair treatment and opportunity for all.
  
  

Preferred Education And/or Experience

• Associates Degree (A.A.) or Bachelor’s degree
• 3 - 5 years dental office supervisory experience and/or training
• Experience leading a team, mentoring and coaching others
• Equivalent combination of education and leadership, management, and/or experience.
  
  

Knowledge, Skills, And Abilities

• Knowledge of dental treatments, terminology and insurance plans
• Experience with practice management software
• Able to read, write, and speak English.
• Able to use Microsoft Excel, Word, Outlook, and web browsers.
• Able to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Has the ability to apply basic accounting principles.
  
  

Compensation

$65,000-$80,000 per year

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com