What are the responsibilities and job description for the Sr. IT Support - Desktop Engineer position at Smile Brands Inc.?
Overview
We are seeking a skilled IT Desktop Engineer with hands-on experience in Microsoft Intune, application packaging, and endpoint management. The ideal candidate will be responsible for deploying, managing, and troubleshooting enterprise-wide desktop environments while ensuring security, compliance, and performance.
This is a remote opportunity.
Schedule (days/hours)
Monday - Friday 8am - 5pm
Responsibilities
Device Management & Deployment:
$80,000 - $100,000 per year
About Us
Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com
We are seeking a skilled IT Desktop Engineer with hands-on experience in Microsoft Intune, application packaging, and endpoint management. The ideal candidate will be responsible for deploying, managing, and troubleshooting enterprise-wide desktop environments while ensuring security, compliance, and performance.
This is a remote opportunity.
Schedule (days/hours)
Monday - Friday 8am - 5pm
Responsibilities
Device Management & Deployment:
- Manage and administer Microsoft Intune for device provisioning, compliance, and security policies.
- Configure and deploy Windows 10/11 and macOS devices using Autopilot and Endpoint Manager.
- Monitor and optimize MDM (Mobile Device Management) and MAM (Mobile Application Management) policies.
- Package, test, and deploy Windows applications (MSI, App-V, Win32, IntuneWin) using SCCM, Intune, or third-party tools.
- Maintain an enterprise-wide application repository, ensuring patch management and software updates.
- Troubleshoot application deployment failures and optimize delivery methods.
- Provide Level 2/3 support for end-users, addressing hardware, OS, and application-related issues.
- Troubleshoot issues related to Intune configurations, group policies, and endpoint security.
- Collaborate with the security and networking teams to ensure endpoint compliance and threat mitigation.
- Implement BitLocker encryption, Defender for Endpoint, and compliance policies for data security.
- Ensure adherence to ITIL, cybersecurity best practices, and compliance frameworks.
- Perform regular system health checks, monitoring logs, and analyzing incidents.
- Develop and maintain technical documentation, SOPs, and knowledge base articles.
- Conduct training sessions for IT support staff and end-users on device and application best practices.
- 3-5 years of experience in an IT Desktop Engineer or related role.
- Strong hands-on experience with Microsoft Intune, Autopilot, and Endpoint Manager.
- Expertise in application packaging (MSI, App-V, Win32, IntuneWin, PowerShell scripting).
- Knowledge of Windows 10/11, macOS, and mobile device management (iOS/Android).
- Familiarity with Group Policy, Active Directory, Azure AD, and Conditional Access policies.
- Experience with SCCM (Configuration Manager), PowerShell scripting, and automation.
- Strong troubleshooting skills in hardware, software, network connectivity, and OS issues.
- Understanding of IT security principles, endpoint protection, and compliance policies.
- Experience with Azure Virtual Desktop (AVD) or Windows 365.
- Knowledge of Microsoft Defender for Endpoint, Sentinel, or other EDR solutions.
- Familiarity with Citrix, VMware Horizon, or other VDI solutions.
- IT certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101), Intune Administrator, or ITIL Foundation.
$80,000 - $100,000 per year
About Us
Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com
Salary : $80,000 - $100,000
