Business Assistant Trainee

If you are searching for the “right” practice and want your efforts to be rewarded, our growing practice is “IT”!

We offer 5 star customer service in a warm, caring environment and need an experienced dental person who can handle the details with a “SMILE”!

Position Title

Business Assistant

*
Employee Status

Non- Exempt
*
*
Job Summary

The Business Assistant represents the practice in all facets of patient services, which may include, but not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, verify insurance benefits, present treatment plans, offer EZ payment options and assist patients with financial plans.
*
*
Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty as listed below.
*
*
Essential duties:

Team Centric

• Attend and contribute to daily Morning Opportunity Meeting

• Attend and contribute to weekly and monthly S.P.E.C.I.A.L meetings.

• Introduce patients to team members with our relationship link.

• Provide team members with all information about new patients on our New Patient Relationship Form.

• Establish a positive relationship of trust with all patients in the practice in order to identify their personality style and needs.

• Contribute to team spirit by attending, office meetings and promotional events.

• Promote the quality of or Dental Providers as well as our culture in person and/or on social media to increase the acquisition of new patients.

Appointments

• Stands and Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.

• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.

• Assist patients in the completion of their initial Medical and Dental History as well as Medical and Dental Updates every 6 months for returning patients.

• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.

• Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.

• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).

• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.

• Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.

• Uses computer, electronic fax, or courier service to transmit information or documents when

requested.

• Keeps the front desk and reception areas clean. Organizes magazines to keep current and neat. Waters the plants.

• Performs necessary duties associated with checking patients in and out. Record treatment

• information in the patient’s chart. Enter the type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.

• Produces the doctor’s New Patient call list for the following day along with the New Patient Relationship Forms for review.

• Calls patients the day before to remind them of a scheduled appointment time.

• Adheres to all safety and health regulations.

• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules

patients as needed.

• During morning huddles, reports on production results, addresses problems that occurred,

• and evaluates patient flow from the previous day. Updates staff on the status of the current

• day’s production goals, and identifies scheduling gaps.

• Keeps staff and doctor informed of scheduling problems, issues or concerns

• Organizes daily charts and provides clinical staff for review.

• Registers new patients, provides necessary paperwork (welcome letter, HIPAA

documents), and ensures all required documents are completed by the patient.

• Take a patient photo for dental record and for FB after consent is obtained.

*
*
Insurance

• Studies the insurance plans that are used most frequently with patients to understand the various nuances of each plan in order to communicate more effectively.

• Documents basic insurance information on the patient’s Insurance Verification Form and appointment note for quick reference.

• Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements.

• Educates patients, as necessary, regarding insurance coverage, their responsibility and basic terminology to establish a relationship of trust

• Processes and submits insurance preauthorization daily to patients’ insurance and office log.

• Monitors and follows-up on outstanding preauthorizations to ensure that patients’ maximize their benefits.

• Sends information as requested by insurance companies such x-rays, charting, narratives and other documentation for processing of estimates and preauthorization when applicable.

• Provides insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedule treatment.

Housekeeping

• Turn on and off office music system each day, to provide a friendly ambiance for patients.

• Turn on and off computers, thermostats, lights and office equipment needed for daily operations.

• Maintain a clean work environment by constantly sweeping, moping and disinfecting all surfaces that are in direct contact with employees, visitors and patients.

• Properly open and close office doors at the beginning and end of shift to maintain our office equipment secure.

• Run a computer backup daily.

*
*
Knowledge/Skills/Abilities:

• Knowledge of appointment coordinator procedures.

• Knowledge of English composition, grammar, spelling, and punctuation.

• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).

• Ability to maintain composure and professionalism when exposed to stressful situations.

• Ability to engender trust from the doctors, co-workers, and patients.

• Maintain confidence with the patient regarding abilities of doctor(s) and staff.

• Ability to work cooperatively with management, staff, and patients.

• Ability to prioritize, organize, and complete tasks in a timely and independent manner.

• Ability to accept constructive criticism.

• Ability to understand and follow written and verbal instructions.

• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.

• Ability to communicate and express thoughts and ideas competently.

• Ability to quickly grasp relevant concepts regarding duties and responsibilities.

• Ability to greet visitors professionally and courteously.

• Ability to clean and maintain an orderly work area and assist in overall cleaning of entire

Office.
*
*
Education / Experience:

• High school diploma or equivalent

• Minimum of 1 year relevant experience in the dental profession

*

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Dental office: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• El Paso, TX 79938 (Required)

Work Location: In person

Salary : $12 - $15