What are the responsibilities and job description for the Concierge - Lobby Greeter position at Smile Designers - Private Small Group - Awesome...?
Company Overview
Join Sixteen highly trained team members, including three Business department colleagues, supporting an experienced and growing three doctor group practice in Marshall, Minnesota with over thirty years of industry leading experience. You would be joining a fun and energetic team. See for yourself at SmileDesignersmn.com !
Summary
As a Conciege and Lobby Greeter at Smile Designers, you will be the first point of contact for our patients, creating a warm and inviting atmosphere. This role is essential in enhancing patient experiences and ensuring smooth operations within our dental practice.
Responsibilities
- Champions hospitality and delivers excellent customer service to patients, families, visitors, and vendors.
- Provide excellent guest relations by addressing concerns or questions with empathy and professionalism.
- Ensures that an attractive Lobby and clinical environment exists at all times.
- Answers incoming calls with a smile and provides routine information to callers; records messages and screens and routes calls to appropriate destinations.
- Performs general clerical functions including basic practice computer functions, memos, filing.
- Check in, screen and direct all patients and visitors.
- Communicates and interacts with patients, families, visitors and fellow team members in a kind, respectful and effective way.
- Greet patients warmly upon arrival and provide them with necessary information about their visit.
- Manage the front desk area to ensure it is organized and welcoming for all visitors.
- Answer phone calls promptly and professionally, addressing inquiries or directing them to appropriate staff.
- Assist with scheduling appointments and managing patient flow effectively.
- Maintain accurate records of patient interactions and appointments.
- Collaborate with team members to enhance overall patient experience throughout their visit.
Qualifications
- Strong phone etiquette skills with a friendly demeanor.
- Proven experience in guest relations or customer service roles, preferably in a healthcare setting.
- Outstanding verbal and people skills, with a friendly and confident personality
- Experience in front desk operations is highly desirable.
- Excellent time management skills to handle multiple tasks efficiently.
- A background in hospitality can be beneficial but is not required.
If you are passionate about providing exceptional service and creating positive experiences for patients, we invite you to join our team at Smile Designers!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 32 – 36 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
Schedule:
- Day shift
- Evening shift
- No weekends
Application Question(s):
- Have you ever worked in a dental office in any capacity?
Ability to Commute:
- Marshall, MN 56258 (Required)
Ability to Relocate:
- Marshall, MN 56258: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22