What are the responsibilities and job description for the Bilingual Dental Patient Support Advisor position at Smilebuilderz LLC?
Description
Smilebuilderz Mission
To develop an elite team of professionals
that set the standard for providing
quality oral healthcare solutions.
Through our consistent professionalism
and effectiveness, we will become admired by
our peers and respected by our patients.
Full-time role with a set schedule and an excellent benefits package.
Prior high-volume call center experience and dental knowledge are valuable and preferred in this role.
Essential Job Functions:
- Provide world class customer service to all Smilebuilderz customers, employees and business partners.
- Reduce missed appointments.
- Practice HIPAA and maintain compliance in all patient and employee contact.
- Answer multi-line telephone.
- Represent a positive first impression to Smilebuilderz patients.
- Be knowledgeable in patient services and Smilebuilderz departmental functions.
- Schedule appointments within the office management software (Dentrix) with efficiency and accuracy.
- Actively monitor and fill schedule to ensure providers meet daily goals.
- Follow up with patients requesting to schedule an appointment through Solutionreach.
- Professionally communicate with other departments in regards to patient care and queries.
- Process faxes received from the answering service when Data Processing Operators are unavailable.
- Handle insurance verifications and eligibility checks when Data Processing Operators are unavailable.
- Inform supervisor of all potential problems and issues immediately.
- Resolve conflict to achieve the best solution with team members.
- Attend and participate in weekly customer care center meetings.
Other Functions:
- Assist with other projects and tasks as assigned by the department Manager.
Requirements
Knowledge, Skills, and Abilities:
- Proficient communicator
- Organized
- Ability to multitask
- Ability to acclimate to change as directed
- Team focused
- Leadership skills
- Ability to work with little supervision
Qualifications:
- The role requires fluency in the Spanish language; must be able to read, write and speak the language
- High school diploma/ GED or 4 years equivalent call center/customer service experience
- Professional verbal and written communication skills
- Strong organizational skills with ability to multi-task
Machines/Tools/Equipment:
- Basic office equipment
- Multi-line phone system
Working Conditions:
- Primarily a controlled office environment
- Required to sit for extended periods of time
- Periodic scheduled and unscheduled overtime
- Evening and weekend hours required (must have Saturday availability)
Join our Team Today! Click the following link to learn more!
https://drive.google.com/file/d/1nGUSyLdiAdr8QPj2p28siqVU2RN6fNrO/view
