Dental Patient Service Representative- Contact Center

Dedicated to ensuring every patient has access to quality dental and orthodontic care in a warm and welcoming environment.

At Charlotte Pediatric Dentistry and Burrow Welchel & Culp Orthodontics we have an established history of providing exceptional pediatric dental and orthodontic care to the Charlotte-metro area. As a multi-location, private practice, we boast a vibrant working environment with a high patient volume, a healthy culture, and with a focus to “Always Put the Patient First.”

Position: Patient Services Representative- Contact Center

The Patient Service Representative (PSR) takes 60-80 inbound calls daily. The PSR will follow scheduling guidelines to maintain optimal patient flow at each location. This role supports clinical function by collecting patient health information, obtaining patient records, collection of outstanding balances in a secure manner, and directs inquiries specific to a location or Team Member as needed.

The Patient Service Representative will also monitor and respond to online inquiries, including email, website correspondence, and virtual chat to assist our patients. The PSR directly impacts patient engagement by assisting with all patient inquiries, distributing patient-requested documents, records, and forms.

Experience/Education/Qualifications:

• High School diploma/GED required.
• Customer Service experience required.
• Call center experience highly preferred.
• Previous medical or dental office experience preferred.
• Bi-Lingual in Spanish useful.

Schedule:

On-site Monday-Friday

Rotating monthly schedule; Shifts are between 7am-4pm, 8am-5pm

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 36 – 38 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Rotating shift

Work Location: In person

Salary : $17 - $20