What are the responsibilities and job description for the Dental Patient Services Representative position at Smiles for Life?
We are seeking a friendly and responsible receptionist for our growing, newly renovated general dental office in Concord. Dental experience highly preferred, but not mandatory. We pride ourselves on excellent customer service, diligence, and kindness. Our office hours are Monday 8-6, Tuesday 8-5, Wednesdays 8-5, Thursdays 8-6, Friday 8-2. Flexible hours or part time could be considered for the right candidate.
Hours per week:
- 20-40
Typical end time:
- 5PM
Typical start time:
- 8AM
Work Remotely
- No
Responsibilities
- Greet and assist patients upon arrival, ensuring a welcoming environment.
- Manage patient scheduling and appointment confirmations efficiently; with filling the schedule a priority.
- Maintain accurate patient records and handle medical documentation in compliance with HIPAA regulations.
- Process patient payments and manage billing inquiries.
- Utilize dental software systems to update patient information and manage office tasks.
- Provide exceptional customer service, addressing patient concerns and inquiries promptly.
- Collaborate with dental staff to ensure smooth office operations and patient flow.
- Check Insurance benefits and input into system.
Qualifications (preferred)
- Dental office experience
- Strong medical administrative support skills
- Dentrix proficiency a plus
- Knowledge of HIPAA regulations
- Excellent patient service and customer service abilities
- Familiarity with Microsoft Office and multi-line phone systems
- Experience with medical records and clerical tasks
Job Type: Full-time
Pay: $16.00 - $28.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Dental receptionist: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Language:
- English (Required)
Ability to Relocate:
- Concord, MA 01742: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $28