Staff Training and Quality Assurance Specialist

Smiles Like Yours, LLC is offering an exciting opportunity for individual looking to transition from 100% patient care / direct support to a compliance and leadership role!

The Quality Assurance Specialist is responsible for ensuring compliance, improving service quality, mitigating risks, and overseeing staff training within our programs and services including, but not limited to Community engagement, Group Day, In-home Supports, Group Home, and Community Coaching. This role involves auditing member and employee files, conducting unannounced inspections, reviewing corrective actions, and ensuring emergency preparedness. Additionally, this position is responsible for auditing medication records, monitoring compliance with employee handbook policies, identifying potential risks to the organization, and ensuring that staff are properly trained and equipped to provide quality services.

This position also facilitates staff orientation and ongoing training, including CPR / First Aid instruction, TOVA certification, and Active Life Training, ensuring that employees are knowledgeable and prepared to meet the needs of the individuals we serve. The Quality Assurance Specialist also serves as Manager on Duty on a rotating basis.

This position also identifies, monitors, reduces and minimizes risks associated with personal injury, infectious disease, property damage or loss, missing individual procedures and other sources of potential liability. It is always the responsibility of every employee and individual contractor providing services to be vigilant in the supervision of Individuals. They shall be cognizant of their responsibility in identifying, monitoring, reducing, and minimizing risks for the Individuals.

ESSENTIAL FUNCTIONS :

Auditing & Compliance :

Conducts regular audits of member files to ensure documentation is accurate, up to date, and compliant with state regulations.

Reviews employee files to verify training completion, certification renewals, and background check compliance.

Performs medication audits to ensure proper documentation, administration, and storage of medications in accordance with policies and regulations.

Audits compliance with employee handbook policies, including professional conduct, attendance, and adherence to workplace protocols.

Inspections & Monitoring :

Performs unannounced house and facility inspections to ensure safety, cleanliness, and adherence to company policies.

Conducts unannounced community inspections to assess staff engagement, compliance, and proper service delivery.

Ensures emergency preparedness supplies (first aid kits, evacuation plans, fire extinguishers, etc.) are properly stocked and maintained in all locations.

Ensures staff follow all policies and procedures outlined in the employee handbook and report any violations.

Staff Training & Development :

Facilitates staff orientation for all new employees, providing an overview of company policies, expectations, and role-specific responsibilities.

Conducts ongoing training for employees to reinforce best practices, compliance measures, and professional development.

Serves as a certified CPR / First Aid instructor, ensuring all staff maintain up-to-date certification.

Leads TOVA (Therapeutic Options of Virginia) training, equipping staff with appropriate behavioral intervention techniques.

Acts as an Active Life Trainer, promoting engagement strategies that support individuals in achieving their goals and enhancing their quality of life.

Maintains training records and ensure staff remain compliant with all required certifications and refresher courses.

Corrective Actions & Risk Management :

Reviews and monitors corrective actions taken in response to compliance issues, safety concerns, or incidents.

Ensures that corrective measures are effectively implemented and sustainable.

Identifies and assess potential risks that could impact service delivery, compliance, or organizational reputation.

Recommend proactive solutions to mitigate risks and improve overall quality.

Family & Case Manager Engagement :

Maintains regular communication with families and case managers to ensure service satisfaction and address concerns.

Acts as a liaison to ensure members’ needs and preferences are being met.

Manager on Duty Rotation :

Serves as Manager on Duty on a rotating schedule, overseeing daily operations, responding to incidents, and ensuring program efficiency.

Addresses urgent matters, provides leadership to staff, and ensures service continuity.

Other Duties :

Performs other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off