What are the responsibilities and job description for the Patient Care Coordinator position at Smiles of Groton?
Job Description
Job Description
Our office is looking for someone with an outgoing and friendly personality, excellent communication skills, and a passion for helping others! Our dental practice is privately-owned, well-respected, and continues to be a growing name in the community. Our team strives to provide our patients with unique, top-notch customer service and quality dental treatment in a pleasant, relaxed, and modern setting. We also provide a professional, supportive and enjoyable work environment for our team members!
Our Patient Care Coordinator will work closely alongside our front office team, and have a primary focus of communicating with patients, providing 5-star customer service, help to manage a busy multi-provider schedule, collect payments from patients, and help with whatever is needed to support our team and our patients.
Our ideal candidate will have a very friendly and outgoing demeanor, an excellent work ethic, and have strong multitasking and organizational skills. This candidate must also be an excellent team player, and will help support his / her co-workers when needed.
Typical duties include :
Provide a warm and happy welcome to patients when they arrive for their appointments.
Answer and manage incoming patient phone calls in a friendly and professional manner.
Schedule appointments for patients.
Make outgoing calls to overdue patients.
Import documents into practice management software.
Coordinate patient referrals and email documentation / xrays as needed.
Collect copays and balances from patients at checkout.
Ensure that the reception area is clean and tidy.
General office duties, as needed.
Requirements :
Enjoys talking with people!
Friendly and professional demeanor, excellent communication skills, and a positive, “can-do” attitude.
Has a natural desire to provide great customer service to others.
Strong ability to multitask and stay organized amongst disruptions.
Excellent attention to details and accuracy.
Previous experience working in a dental office is strongly preferred, but not required.
Desire to learn and grow professionally
Maintain daily operations by following protocols and policies
Maintain strict compliance with HIPAA and patient privacy.
The hours for this position are as follows : Some flexibility may be possible with the starting time.
Monday 8-5,
Tuesday 7 : 30-4
Wednesday 7 : 30-5
Thursday 7 : 30-4
Benefits :
- 401k with 4% employer matching
- Paid time off
- Holiday pay
- Employee (and family) dental benefits
- Continuing education provided
If you feel that you would be a great candidate for this position, we ask that you please include a short paragraph at the beginning of your resume that states why you feel you would be a great fit for our Patient Care Coordinator position, as well as your favorite thing to do in your free time! Candidates who do not submit this will not be considered for the position.
