Dental Insurance and Treatment Coordinator

Position Overview:

SmileVibe Dental is seeking a highly skilled and dedicated Insurance and Treatment Coordinator to join our dynamic team. This position plays a crucial role in ensuring a smooth and seamless experience for patients while coordinating their treatment plans and insurance coverage. The ideal candidate will possess strong communication skills, an in-depth understanding of insurance procedures, and the ability to work collaboratively with both patients and the SmileVibe Dental team.

Key Responsibilities:

Presentation of Treatment Plans:

• Present comprehensive, patient-friendly dental treatment plans in consultation with the dentist.
• Clearly explain the proposed treatment options, associated costs, and insurance coverage to patients.
• Educate patients about the importance of their recommended treatments, addressing any questions or concerns.

Follow-Up on Patients:

• Provide follow-up communication to patients who have been presented with a treatment plan.
• Encourage patients to make informed decisions by discussing the benefits of completing their recommended treatment.
• Ensure patients feel supported and comfortable throughout their decision-making process.

Professional Customer Service:

• Deliver exceptional customer service by creating a welcoming and positive experience for each patient.
• Act as the primary point of contact for patients regarding treatment plans, insurance inquiries, and any concerns.
• Maintain a friendly, approachable demeanor while addressing patient needs and inquiries.

Insurance Verification and Prior Authorization:

• Verify patient insurance eligibility and benefits prior to treatment.
• Obtain prior authorization for procedures as required by insurance providers.
• Accurately input and track insurance information in the system to ensure correct billing and claims submission.

Coordination with Billing Department:

• Work closely with the billing department to ensure all insurance claims are submitted correctly and in a timely manner.
• Resolve any discrepancies between treatment plans, insurance coverage, and billing.
• Follow up on unpaid claims and assist with re-submissions if necessary.

Documentation and Record Keeping:

• Maintain detailed records of patient insurance information, treatment plans, and any communication with patients or insurance providers.
• Ensure all patient interactions are accurately documented within the system for easy access by the SmileVibe Dental team.

Collaboration with Clinical and Administrative Teams:

• Partner with dentists and clinical staff to ensure that treatment plans align with patient needs and insurance limitations.
• Collaborate with administrative staff to ensure smooth workflow and timely scheduling of procedures.

Qualifications:

Experience:

• Minimum of 2-3 years of experience in a dental office, specifically in insurance coordination and treatment planning.
• Proficiency with dental insurance verification, prior authorization processes, and claims submissions.
• Familiarity with dental terminology, treatment codes, and common dental procedures.

Skills:

• Strong verbal and written communication skills.
• Exceptional customer service abilities, with a focus on patient satisfaction.
• Highly organized with attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in dental practice management software
• Knowledge of insurance companies, claim processes, and medical/dental billing.

Education/Certification:

• Certification or training in dental insurance coordination or treatment planning is a plus.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $20 - $30