What are the responsibilities and job description for the Senior Product Manager position at Smith.ai, Inc.?
ABOUT US
Smith.ai has been making life easier and business better for small and medium-sized businesses since 2016. Using a “human AI” approach, we handle inbound and outbound communication, qualifying leads, and optimizing customer funnels. Our small, fully-remote team spans the globe, with a culture that prioritizes user satisfaction and rapid iteration. Our customers love us , and their feedback fuels our product development.
ABOUT THIS ROLE
As a Senior Product Manager, you will lead the development, launch, and enhancement of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop Voice Assistant . You’ll work in a fast-paced, high-growth environment, balancing user needs with business objectives. You‘ll be part of a small team, working collaboratively with the entire company. There is significant opportunity to contribute to our team culture and growth.
ABOUT YOU
You thrive in dynamic environments, bringing a strategic mindset and a bias for action. A systems thinker who communicates complex ideas effectively, you balance tactical execution with long-term vision.
- Proactive communicator who works with minimal oversight
- Comfortable navigating ambiguity and driving results
- Curious about understanding problems and proactive in learning from others
- Quick learner who treats challenges as opportunities
- More focused on impactful progress than perfection
If you‘re a lone wolf who prefers isolation, this isn‘t the right fit. We need a collaborative, adaptable team player.
RESPONSIBILITIES
EXPERIENCE
Must Have :
Nice to Have :
HIRING PROCESS
We‘ll start with screening applications. If it looks like there‘s a fit, we will have a 15-30 minute introductory call, which may lead to a live (virtual), 1-hour collaborative exercise, with no pre-work. If that meets our criteria, we‘ll then go on to a 45-60 minute interview with the hiring manager, followed by 60-minute interviews with the team, possibly in pairs (2 of us, 1 of you). If that goes well, we‘ll present an offer.
BENEFITS
REMUNERATION & WORKING ENVIRONMENT
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