What are the responsibilities and job description for the Customer Service and Office Support Representative position at Smith Automotive Company?
We’re currently seeking a dependable and detail-oriented Service Writer & Office Assistant to join our team at our busy automotive repair shop. This role is ideal for someone who thrives in a customer-facing environment and has solid office and accounting skills—especially with QuickBooks.
Responsibilities:
- Greet customers and assist with service requests in person and by phone
- Create and manage work orders, service tickets, and customer files
- Coordinate between customers and technicians to ensure accurate and timely repairs
- Prepare estimates and invoices using QuickBooks and shop management software
- Track parts, payments, and repair schedules
- Maintain clean, organized, and accurate records
- Assist with basic office tasks: filing, answering calls, data entry, inventory coordination
Requirements:
- Experience in an automotive service writer or customer service role preferred
- Proficiency in QuickBooks for invoicing, and financial tracking
- Strong communication, organization, and multitasking abilities
- Familiarity with automotive terminology and services a plus
- Friendly, professional demeanor with a customer-first attitude
- Reliable, detail-oriented, and able to work in a fast-paced shop environment
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Windom, MN 56101 (Required)
Ability to Relocate:
- Windom, MN 56101: Relocate before starting work (Required)
Work Location: In person
Salary : $15
