What are the responsibilities and job description for the SERVICE ADVISOR position at Smith Automotive Group?
Automotive Service Advisor
If you believe Customer Service is a true craft -- one built on charisma, communication, and thorough product knowledge - we want to talk to you!
As a Service Advisor, you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery, or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver's license in the state that you will work and a good driving record.
Great attitude with a high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Benefits
When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.
- Strong pay plan! Based on experience!
- Monthly Bonuses
- Health Medical, Dental & Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- Paid Time Off
- Employee Vehicle Purchase Program
About our Company:
Smith Automotive Group is one of Atlanta’s Premier Auto Dealers, therefore we have the most competitive pay plans in the automotive industry. We strive to provide outstanding service in all areas of our dealerships in Georgia, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company. Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that appreciates your drive, skills, and ability.
Join us today!
Smith Automotive Group is an Equal Employment Opportunity Employer.
All applicants must be able to pass the pre-employment screen including MVR, and drug test, and have a valid in-state driver’s license
