Student Services Advisor

Description

Purpose:

The Student Services Advisor is responsible for the overall support of the Student Services Department providing day-to-day support and direction with respect to policies, practices, systems and community support. The Student Services Advisor supports the Student Services department with respect to scheduling and work assignments, Title IX compliance, ADA coordination, student complaints, grievances, appeals and performing other duties as required. The Student Services Advisor contributes to the College’s success by providing input into the development of the campus’ strategic and operational plans, and by ensuring that the campus achieves its student engagement, retention, and completion goals in a student centric campus environment. Responsible for taking a leadership role in cultivating and creating Smith Chason College campus spirit and pride.

Qualifications

• Bachelor’s degree preferred. Acceptable experience includes at minimum, 2-3 years of administrative experience. Recommended competencies include:
• Must have strong technical skills including all computer applications, internet research, database management, and analytical skills.
• Ability to prioritize, multi-task, perform well under pressure, meet deadlines, and work flexible schedule.
• Ability to communicate with high level industry supervisors and management teams.
• Strong ability to work independently as well as collaboratively with other team members.
• Ability to engage in critical thought and analyze all types of quantitative and qualitative data into reports and presentation for strategic planning and problem-solving.
• Ability to provide support and ensure accountability for results.
• Strong organizational skills.
• Effective time management skills; ability to separate important issues and identify priorities.
• Ability to track, monitor, assess and evaluate student progress and registry outcomes.
• Possesses strong motivational skills, oral and written communication proficiency.
• Provide excellent customer service to all members of the WCUI community.
• Must have strong documentation skills.
• Demonstrates integrity, credibility, confidentiality, and responsibility in all interactions.
• Possesses high ethical standards and an honest, open, and consistent approach to working with peers, employees, employers and staff.
• Individuals must be professional in all aspects of the position including appearance, demeanor, communication and attitude.
  
  

Reports To

Senior Student Services Manager

Responsibilities

• Represent and support the Department of Student Services, ensure safety of students, regulatory compliance, consistency of practice and excellent student/customer service
• Manage the Department’s work with faculty and staff, colleagues, students and community partners to support, provide and/or facilitate activities that ensure that the campus achieves its student engagement, satisfaction, retention, and completion goals
• Provide analysis and advisement in relation to policies, procedures, and operational plans regarding students and services for students, including risk management.
• Monitor, manage and enforce Satisfactory Academic Progress and Attendance Policies
• Provide support with Title IX compliance
• Work with the ADA Compliance Coordinator to facilitate all communication for requests for accommodations, ensure approved accommodations are communicated and managed and support students with the grievance process
• Address complaints and conducts investigations as directed by the Senior Student Services Manager
• Ensure that Student Services Department monitors students’ attendance and academic performance on a weekly basis, progress toward program completion, providing or recommending interventions as needed
• Ensure the Student Services Department maintains appropriate documentation with regards to advising sessions including meeting overviews, progress notes, referrals, and follow-up activities.
• Ensure that the Student Services Department follows all regulatory bodies
• Lead in the developing and conducting of student events including but not limited to orientation, community outreach, graduation and student appreciation
• Maintain knowledge of Smith Chason College programs, campus resources, information systems, and policies and procedures
• Additional job-related duties as required and assigned
  
  

Physical Requirements/ Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must be able to remain in a stationary position for prolonged periods of time
• Can independently move objects up to 25 lbs.
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions
• Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others
• Must be able to occasionally function in activities that include walking, bending, squatting, and reaching
  
  

CULTURE OF CARE

About

Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by:

• Creating a sense of community in all interactions and communications with students
• Identifying problem areas and offering assistance
• Opening up safe conversations for cooperative solutions
• Holding students to standards and goals that will ultimately make them successful in their careers