What are the responsibilities and job description for the General Manager position at Smith Dairy Queens, Ltd.?
The General Manager oversees the entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant; and ensures the restaurant is operated with operational guidelines established by the owner and franchisor.
Essential Functions
- Hire and train employees on all company safety and operational policies and procedures, evaluate and discipline employees, and provide an environment of employee appreciation, encouragement, and teamwork.
- Comply with all written and oral rules of store operations and procedures and workplace conduct policies.
- Assist in taking and preparing customer orders of food and drinks with friendly, sanitary, and food control procedures. Collect and put money in cash register for each order.
- Follow all safety rules and procedures, including all supervisor directions.
- Properly staff the store per sales volume or as approved by the supervisor.
- Ensure the store is opened and ready for business by the required time and remains in full operation until the approved closing time.
- Complete all paperwork and cash deposits before store operations begin. Correctly prepare daily reports, inventory, bank deposits, and all other administrative paperwork.
- Maintain a working knowledge and ability to make all approved DQ products to established formulas.
- Serve customers in a fast, courteous, and friendly manner.
- Communicate with customers and fellow employees about orders, training, and needs of employees.
- Satisfy local and state government health requirements.
- Perform the above functions in tight spaces with the physical functions described on subsequent pages.
Qualifications
For physical requirements of the position, please contact HR for the complete job description.
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