Warranty Field Manager

Smith Family Homes, is a leading production home builder known for our quality craftsmanship and customer satisfaction. We are committed to delivering exceptional homes and outstanding service, and we are currently seeking a dedicated Warranty Field Manager to join our team.

Job Description:

As a Warranty Field Manager, you will play a crucial role in our commitment to quality and customer satisfaction. You will oversee warranty-related activities for approximately 150 homes per year, ensuring timely and high-quality completion of all warranty work. You will act as the liaison between our customers and trade contractors, ensuring all work is completed to the highest standards.

Key Responsibilities:

• Monitor and manage warranty requests, ensuring all issues are addressed promptly and effectively.
• Coordinate and oversee trade contractors to ensure they arrive on time and complete work efficiently to meet quality standards.
• Conduct regular site visits to inspect work in progress and upon completion, ensuring compliance with company standards.
• Maintain open communication with homeowners throughout the warranty process, setting clear expectations and timelines.
• Secure customer sign-offs on completed warranty work, ensuring satisfaction and resolution.
• Address and resolve any disputes or concerns that arise during the warranty period.
• Maintain records and documentation of all warranty activities and communications.

Qualifications:

• Proven experience in construction management or a related field, with a focus on customer service and quality assurance.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle multiple priorities.
• Knowledge of building codes and construction practices.
• Problem-solving skills and a proactive approach to managing issues.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and experienced team.
• Commitment to excellence and customer satisfaction.
• Career growth and development opportunities.

If you have a passion for quality and customer service and are ready to take on the challenge of managing warranty services for a leading home builder, we want to hear from you!

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $40,000 - $55,000