What are the responsibilities and job description for the Product Technician-Aarons position at Smith Group?
Basic Function :
This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting and demonstrating. Reviewing lease agreements is also occasionally required.
Reporting :
This position reports directly to the General Manager (or Sales Manager with GM direction)
Primary Responsibilities :
- The acquisition and maintenance of customers
- Verify correct product and accessories for delivery or return
- Ensure that all merchandise is clean and in operating condition prior to delivery
- Review necessary information sheets
- Load, secure and protect product in delivery vehicle
- Offload, install and demonstrate merchandise
- Ensure that delivery schedule is followed
- Deliver merchandise to customers' homes and businesses – without additional damage
- Assist with merchandise returns – load and service product in vehicle
- Perform routine service calls and product exchanges
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Maintaining the store's warehouse in a neat and orderly manner
- Assist in maintaining the showroom floor as per company guidelines
- Safely operate delivery vehicle
- Document all vehicle movement on daily route sheets
- Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
- Confirm customer identification, collect money and obtain customers' signature on lease agreements
- Assist in field marketing programs as requested by store management
- Deliver prescribed company advertisements / flyers when in field (5 up 5 down)
- Other tasks as assigned by management
Position Requires :
Pre-employment :
Satisfactory MVR (driving record), D.O.T. physical and drug-screen, criminal background investigation with job performance check and required testing.
Dress Code :
Male – Aaron's approved logo shirt and khaki type work pants and Aaron's nametag. No denim pants allowed. Rubber soled solid-colored tennis shoes with socks. During summer months, navy or khaki colored knee length shorts are permitted. Female – Aaron's approved logo shirt with slacks, capris, or pants and Aaron's nametag. Dress or skirt required if not in Aaron's apparel. Sandals with a heel are permitted; no beach style flip-flops or flat soled thong sandals.
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