What are the responsibilities and job description for the Help Desk & Network Administrator position at Smith Optics?
Summary: Smith Optics is looking for a Help Desk & Network Administrator for its manufacturing location in Clearfield, UT. This position is 80% on-site (4 days onsite 1 remote). We are seeking a motivated and technically skilled IT professional to join our growing IT team. This role is ideal for individuals passionate about IT infrastructure and network management, with an eagerness to develop their skills in a dynamic and fast-paced environment. The Help Desk & Network Administrator will assist in maintaining, troubleshooting, and optimizing our company's IT infrastructure and network systems.
Job Responsibilities:
- Provide on-site support (4 days at week) to the manufacturing end users and office staff.
- Excellent knowledge of Microsoft networks including the administration and management of Windows Servers, Domain Controllers, DHCP, DNS and Active Directory
- Assist with Help Desk Tickets, asset and inventory management
- Assist with ICT projects as directed by the ICT Manager
- Work with Vendors as needed and directed
- Backup management (Veeam)
- Configure, troubleshoot, and maintain firewalls, switches, and other various network appliances (Cisco/Fortinet/ Meraki)
- Networking technologies VLAN/WAN/LAN virtualization platforms (VMWare)
- Wireless networking
- Securiy skills and general knowledge of infrastructure security
- AWS and other cloud infrastructure operations is a plus
Your profile:
- Looking to accelerate your career and ready to take on a challenging, wide-ranging role
- A self-starter who comes in with a willingness to learn and help people every day
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Passion & curiosity to technology
- Critical thinking and problem-solving skills
- Comfortable working with and assisting others
- Accept constructive criticism and feedback regarding their skills and performance
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently.
- 2 –3 years of relevant experience in a customer-focused position involving technical knowledge helpful
- Experience working with different operating systems, including Windows and macOS, is a plus.
- An Associates' degree in Computer Science or a similar field of study is preferred but not required. Bachelor's degree is a plus
What this position offers you:
- An opportunity to start your IT career in a fun, casual, fast-paced company
- A chance to gain experience across the full range of our IT functions
- Experience in a business with D2C eCommerce, wholesale components, and manufacturing.
- An international environment. While the core of the business is in the US and Canada, the company is expanding in Europe and APAC, and the parent company is European
- Reporting line to Information & Communication Technology Manager and a growing and evolving team
- Real-world, hands-on industry experience, an opportunity for growth, development, and career advancement in a global company and synergy with the Group ICT team
Smith Optics, Inc. was founded in 1965 with the creation of the first-ever goggle featuring a sealed thermal lens and breathable vent foam. In the early years, founder Dr. Bob Smith, an orthodontist by trade, made goggles by hand using dental tools, foam and glue. Before he struck a deal for manufacturing of Smith goggles in the late 60's, Smith would often trade his creations for lift tickets. These early prototypes were usually manufactured by Smith and friends around the kitchen table. Today, Smith Optics has become synonymous with innovative, durable, top-quality products in the eyewear and goggle market. We Make the Great Days Better.
Smith Optics is part of Safilo Group.
