What are the responsibilities and job description for the Counter Sales (Landscape Products) position at SMITH TURF & IRRIGATION LLC?
Description
Company Overview:
Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds, and landscaping industry. Since 1925, we have built an unmatched reputation for outstanding customer care, service, and support across North and South Carolina, Virginia, and Tennessee. As a family-owned business, we believe in teamwork and fostering a family-oriented culture. We offer a comprehensive selection of equipment, irrigation, and landscape products, supported by technical expertise and service.
Position Overview:
We are seeking seasoned Customer Service Representatives (Counter Sales) with extensive knowledge of equipment, irrigation, and landscape accessory products. You will assist walk-in and call-in customers throughout the entire sales process, playing a critical role in upholding our reputation for exceeding customer expectations.
What You’ll Do:
- Be an expert in store operations, focusing on LPG and TCE products.
- Ensure every customer interaction is marked by promptness, professionalism, and precision.
- Answer customer queries regarding a wide range of products, including equipment, landscape products, and applications.
- Handle the sales process efficiently, from order entry to inventory management, scheduling deliveries, and assisting with product pickups.
- Establish and nurture transparent communication with internal teams, ensuring timely product delivery.
- Collaborate with external sales representatives to enhance growth in LPG and TCE sectors.
- Maintain a tidy, organized, and welcoming branch showroom and yard.
Skills We Are Seeking:
- Minimum of 2 years’ experience in retail or wholesale, preferably in lawn care applications, equipment, and irrigation.
- Familiarity with power equipment, lawn care products, irrigation, landscape lighting, and drainage applications.
- Demonstrable skills in inventory management systems; openness to embracing new technologies is essential.
- Proven aptitude for delivering top-notch customer service experiences.
- A keen desire to learn, adapt, and implement new technologies and methodologies.
- Ability to make swift and effective decisions.
- Capable of routinely handling items weighing up to 50 pounds.
- High school diploma or equivalent required.
Benefits:
- Competitive Compensation
- Medical, Dental, and Vision Insurance
- Short and Long Term Disability, Life Insurance
- Paid Time Off and Paid Holidays
- 401(k) with Company Match
- Employee Referral Program
- Opportunities for Advancement
- Paid Training and Certifications
- Free Counseling Services (EAP)
- Product Discounts
- Weekends Off!
Equal Employment Opportunity:
STI is strongly committed to providing equal employment opportunities for all employees and applicants for employment. All employment decisions will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
