What are the responsibilities and job description for the Client Services Specialist position at Smithers Environmental Risk Sciences?
Individual will provide support ensuring the smooth transition of awarded work from the sales team to the operational areas.
A. Job Duties
Essential Functions
- Coordinate the preparation of quotation documents, including Change Orders, in collaboration with the BDM and operational teams.
- Prepares quotation and quotation documents, including Change Orders, according to the specific requirements of the program. Many requests will require the review of detailed technical test specifications. For standard programs, ensure that the operations team is provided with a document that requires minimal changes during the review process.
- Maintain a high level of cooperation and communication with all peers, colleagues in laboratories, as well as corporate personnel in person and remotely.
- Issue quotations and Change Orders to clients, as requested by BDM or department directors
- In collaboration with operations during the generation of the quotation only, confirm amount of test material needed for each study, liaise with test substance controller to arrange shipment or purchasing of test material.
- Ensure defined workflows are followed, documents are created and systems are used appropriately. During the process of generating the quotations update the Opportunity Assessment, as applicable, with additional information.
- May be asked to support on site client visits.
Marginal Functions
- Responds promptly to customer needs, solicits feedback to improve service and responds to requests for service and assistance.
- Listens and gets clarification around requests. Writes clearly and informatively.
- Understands business implications of decisions and seeks clarification when needed.
- High degree of accuracy in preparing documents and updating tools that contain study prices, budgetary breakdowns, and potential program discounts.
- Resilient and adaptable, deals with concepts and complexity comfortably.
- Understands the necessity for confidentiality around client information and program pricing
- Works with minimal supervision and guidance.
- Accountable for overall accuracy of documentation and completeness of assigned tasks.
- Initiates and carries out appropriate self-development activities.
- Meets assigned goals within time constraints. Expectations for generation of quotes is generally within 24 hours for standard programs and 48 to 72 hours for programs that require additional input from operations.
- Must possess high degree of mathematical aptitude to ensure accuracy of calculations and overall price presented in quotations.
- Ability to retain information
Physical Functions
Sitting - 60%
Standing - 40%
Walking - 40%
Writing - 80%
Visual - 100%
B. Laboratory Safety
Must be able to understand and follow laboratory safety standards.
Job Specifications
BS or equivalent relevant degree, laboratory-based experience working in an environmental laboratory is preferred.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
