Job Description
ROLE TITLE : Quality Assurance & Compliance Manager
Reports to : Plant Manager
Pursue Excellence
We are an industry leader in food innovation.
We are an industry leader in quality.
And we are dedicated to providing our customers, consumers and associates with only the freshest ideas, products and growth opportunities.
Welcome to the SmithFoods family.
High Quality. Always Fresh.
For over 100 years, SmithFoods has been a leader within the dairy industry and has progressed into an innovative leader within private label and contract manufacturing services for dairy and non-dairy products.
Joining SmithFoods as the Quality Assurance & Compliance Manager allows you a fresh opportunity to make a significant impact in an ever-evolving organization.
Be an Owner.
As the Quality Assurance & Compliance Manager, you will...
Summary / Objective
Plan, coordinate and direct the Quality & Food Safety program at SmithFoods to ensure food safety and high quality of HTST dairy and non-dairy fluid, cultured and frozen products consistent with established company, customer, and regulatory standards.
Your Work Matters.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
Department Duties
- Leads the quality and ingredient / bulk receiving teams
- Has direct leadership over Food Safety & Quality Compliance Coordinator and Quality Assurance Technical Specialist
- Assures the SmithFoods Food Safety and Quality System is fully integrated with operations and is compliant
- Provide input into short and long-term quality and operational plans
- Verifies all manufacturing controls to ensure products meet required specifications
- Maintains and keeps current on compliance with state and federal regulations including the following :
PMO, IMS, FDA, ODA
Enforces quality standards of raw, processed, and purchased products and packagingMaintains the weight control of raw, processed and purchased productsSupports product developmentResponds to and troubleshoots customer complaintsManages all quality, food safety, sanitation and regulatory related programs and training of associatesVerifies legal processing parameters are being followed and documented appropriatelyProvides training for site specifics such as GMPs, Food Defense, Allergens, HACCP, Preventive Controls, Pathogen Environmental Program (i.e. Listeria), HTST, SQF, Internal Audits and develops team members including quality, operations, sanitation and others as needed (training is facilitated by office and in plant / facility methods )Organizes and maintains facility legal documents, permits, audits, and related documentationProvides on floor leadership with troubleshooting sanitation, quality and microbial failures for the production environment, raw material handling and finished productsMaintains consistent flow of communication with all members of management regarding pertinent quality, sanitation and regulatory related informationEstablishes, coordinates and maintains facility food safety Culture, Food Safety Plan, HACCP Plan which includes preventive controls, risk assessments, critical control points, plan reassessments, Sanitation Standard Operating ProceduresAuthority
Retains authority to carry out all of the above responsibilitiesTakes action as he / she deems necessary to ensure quality of all products and regulatory complianceReports issues to and works with the appropriate manager / functional leader for resolution (i.e. Plant Manager for the facility problems, purchasing and supplier representative for raw milk supply)Process Cleanliness
Manages and audits performance of the Master Sanitation Schedule (methods utilized are facility audits along with record reviews, micro swabs, ATP Swabs, visual inspections, etc.)Works with chemical sales / technical representatives for improved methods for cleaning and sanitizingEvaluates the environmental monitoring program data and problem solvingProcessed Products
Monitors temperature control throughout processing, packaging and storageMonitors product specifications by leading and assuring compliance to the laboratory testing protocolsMonitors shelf life by coordinating sample selection, sample testing and administration of protocols and subsequent data reportingTroubleshooting Customer Complaints
Tests and gathers pertinent information on customer problems and relaying / reporting information to person(s) responsibleMonitors Plant Audits & Inspections
Primary contact for all self, third party, customer, and regulatory audits, acting spokesperson representing SmithFoodsMaintains all files and keep current on all reporting records for outside audits such as SQF, IMS, FDA, Military, special certifications, etc.Communicates all needed informationCollects, documents and monitors all pertinent information related to corrective actionsLeads, conducts, facilitates and reports findings for all facility Internal Audits for assurances of continuous improvementRequired Duties of all Associates
Manage all company business according to the cultural objectives of the company (values and behaviors)Understand and execute the principles of the company's Operational Excellence program driving the right behaviors, standards and continuous improvement across all operating entitiesParticipate in cross-functional teams as required to advance the business interests of the companyCompliance with all company and regulatory policies / guidelines relating to associate safety, food safety and food qualityHave a presence in the production environment leading and providing hands on training and guidance cross-functionally for assurance of nurturing a Food Safety Culture. Helping Associates understand the "Why" for what we doCompetencies
Excellent oral, written and interpersonal communication skillsStrong technical understanding of FSQ standardsExperience dealing with FDA and other state / federal regulatory agenciesStrong leadership, analytical and problem solving skillsAt ease in fast-paces and dynamic environmentSupervisory Responsibility / Reporting and Working Relationships
Reports directly to Plant ManagerSupervises Quality Techs, Bulk Receivers, Quality Control Analyst and Food Safety & Quality Compliance CoordinatorProvides leadership to all direct reports and ensure appropriate leadership and hands on engagement with indirect reports.Strengthen and develop local teams through coaching, training and effective goal settingInterfaces with group leaders / managers / functional leads / key functional associates internal and external to SmithFoods operationsWorks closely with customers and vendors and other SmithFoods functional departments across all of the SmithFoods FacilitiesTravel
Occasional travel for training, customers and vendorsEducation and Experience
Required
Minimum of five years managing a Quality & Sanitation Function in a manufacturing environment, including leading teamsMinimum of five years in the food and beverage industryExcellent working knowledge of Microsoft Office, including Excel, Word, Visio and PowerPointAbility to collect, analyze and draw conclusions based upon data and metricsDeep understanding of the FDA Regulations (Food Safety Modernization Act) and IMS regulationsExperience in auditing processes (Records, Procedures, Equipment and Personnel)Preferred
Bachelor's degree in Food Science, or a related field from an accredited institutionAdvanced knowledge of FDA Regulations, PMO and IMS regulationsPrevious experience with SQF and PCQI certificationWork Environment & Physical Demands
Works both in the office and manufacturing environments with fluctuating temperature levelsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Requires sitting, walking, standing, climbing, squatting (methods / movement necessary but not limited to inspecting area such as the following :Production equipment, production areas, warehousing, roof top refrigeration, exterior premises, milk silos, receiving docks, milk truck tank vessels; interior ceiling tiles, interior ventilation units, conveyors, etc.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
If possible, efforts will be made for reasonable accommodations to enable individuals with disabilities to perform the essential functions.
EEO Statement
SmithFoods is an Equal Opportunity Employer. Applicants for employment, recruitment, hiring, training, transfer, promotion, pay, benefits, lay-off, demotion or termination of employment will be made without consideration of race, color, religion, sex, sexual orientation or preference, gender identity, national origin, age, disability, military status, ancestry, veteran status, or any other protected
