What are the responsibilities and job description for the Key Account Manager - Service Contracts position at Smiths Detection?
Job Description
The Key Account Manager - Service Contracts is responsible for managing and growing strategic customer relationships within the service contracts sector, focusing on driving revenue growth through parts, services, and support. This role involves maintaining a deep understanding of customer needs, providing tailored solutions, and ensuring high levels of customer satisfaction. The Key Account Manager will drive revenue growth by expanding service contracts, developing long-term partnerships, and actively engaging in cross-functional collaboration to support customer success.
Duties & Responsibilities
- Account Management - developing and maintaining strong, long-term relationships with key accounts, acting as the main point of contact for all service contract-related matters. Take full ownership of customer needs and strive for highest customer satisfaction by guiding the customer through the full sales cycle until shipment / fulfilment. Understanding customer needs and business objectives to provide customized service contract solutions, spare parts, maintenance, and other aftersales services. Engage in regular meetings with key clients to review contract performance, gather feedback, and identify areas for improvement.
- Sales and Growth - Drive revenue growth by identifying and pursuing upsell and cross-sell opportunities within new and existing Smiths Detection accounts. Identify and capitalize on opportunities to increase revenue through the sale of parts, upgrades, and extended service agreements. Collaborate with the sales teams of other sales departments to develop strategies for contract renewals and expansions. Develop proposals, negotiate Terms & Conditions (T&C), and close service contract agreements in alignment with company goals. Provide insights on customer trends and potential areas of improvement to help optimize service offerings. Ensure high levels of customer satisfaction by overseeing the timely delivery of aftersales services and resolving any issues promptly. Comply with and ensure department compliance with Company health, safety and environmental policies. Comply with all applicable export control and security regulations. Maintains a professional presence when representing the Smiths Detection.
- Market Analysis and Strategy - Monitor industry trends, competitor activities, and market dynamics to identify opportunities for enhancing the company's service contract offerings. Collaborate inter-departmental with product, engineering, and service teams to align service contracts with customer needs and market demand. Prepare and deliver regular reports on account performance, revenue forecasts, and market insights to senior management.
- Cross-Functional Collaboration - Work closely with service delivery, operations, finance, and customer support teams to ensure seamless execution of service contracts. Act as a liaison between the customer and internal teams, facilitating communication and fostering collaborative relationships. Participate in strategic planning and contribute to the development of new service contract solutions.
- Other duties as assigned.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
Education :
Experience :
Knowledge / skills :
Salary & Benefits
The compensation for this position ranges from $52,916.50 - $158,749.50 / yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world.
Additional Information
Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email US HR Team [redacted] .
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [redacted] or call toll-free . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.
Salary : $52,917 - $158,750
