Sales Support Technician

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

The Sales Support Technician is responsible for accurately and efficiently processing customer orders. The incumbent’s role is focused on providing comprehensive support for the sales team and liaising with supply chain, product specialist, finance, and operations to manage customer orders from entry to fulfillment. Must display the ability to collaborate effectively with cross-functional teams to drive customer satisfaction. The ideal candidate will be detail-oriented with excellent organizational skills and the ability to handle multiple tasks simultaneously.

Essential functions -Job duties to include but are not limited to:

• • Timely and efficient entry of customer orders into SAP, ensuring correct product specifications, pricing, quantities, and delivery instructions.
  • Work closely with the Sales Manager to confirm the accuracy of the PO/contract, delivery questionnaire, part numbers, and configuration
  • Manage new customer set-up and credit applications with finance and data governance
  • Process and manage quotes
  • Verify inventory availability and confirm plant allocation
  • Provide status updates to the sales manager and the customer regarding potential delays, discrepancies, and issues.
  • Consult with the Trade Compliance Office for basic requirements of licenses, compliance, and incoterms
  • Inform the Sales Manager and customer of manufacturing and delivery dates
  • Communicate with product specialists and production teams on new product launches and part number updates
  • Respond to customer inquiries and complaints
  • Maintain customer documentation and ensure sales order changes are consistently updated
  • Generate and analyze open order and status reports
  • Participate in training programs and webinars to stay updated on product knowledge
  • Other Sales duties as assigned

Education: High School Diploma and 3 years of related experience required. Associates or equivalent training preferred. Equivalence achieved through comparative work and life experience is acceptable.

Experience:

• Minimum 3 years’ experience in order entry, sales support, and/or customer service, preferably within a manufacturing or technical industry.

• Knowledge of SAP or equivalent ERP tool, Service Max or Salesforce is preferred.

Technical Knowledge and Skills:

Technical Knowledge, Skills, and Abilities:

• Excellent organizational and time-management skills.
• Detail-oriented with a high level of accuracy
• Strong written and verbal communication skills are a must; the ability to write and compose formal documents will be a daily process to communicate with various entities.
• Ability to understand technical information and translate it effectively for customers.
• Strong ability to assess customer needs, troubleshoot issues, and work proactively across various cross-functional teams to ensure timely and accurate entry.
• High level of accuracy in entering quotes, creating orders, and managing customer information.
• Expert-level skills with Microsoft Office products and SAP
• Expert-level ability to manage multiple priorities at one time
• Ability to communicate professionally with team members at all levels of the organization
• Ability to prioritize, organize, and plan workload effectively
• Ability to learn quickly, multitask, and perform under deadlines
• Positive attitude and ability to work in a fast-paced environment.
• Comply with all applicable US export control and security regulations.

Background: This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr-1@smiths-detection.com.

The compensation for this position ranges from $45,879.00 - $107,049.00/yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc).

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)