What are the responsibilities and job description for the Senior IT System Analyst (On-site Only- Edgewood, MD) position at Smiths Detection?
Job Description
The Senior IT System Analyst is responsible for leading the IT team and managing all IT and related business processes for Smiths Detection, Inc. (SDI). These responsibilities include technical support for all Smiths Detection Inc. computing devices, and associated. The Sr. IT System Analyst identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard SLT's. They will respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. They will also support all SDI Projects and Initiatives as required to ensure successful implementation across SDI. The Sr. IT System Analyst will collaborate with vendors and service providers as required. Additionally, they will follow commonly used concepts, practices, and procedures of the help desk industry.
Duties & Responsibilities
- Provide Level 1,2, and 3 technical support to all SDI employees
- Receive and log all phone calls, emails, and web forms within the service desk tracking system and attempt and resolve incidents or requests on first contact
- Evaluate issues by interpreting end-users problem descriptions to determine resolution or best course of action
- Manage tickets and tasks to SDI standards and ensure SDI SLT targets are met
- Identify problem trends and report to IT Manager for further analysis
- Provide Level 2 and 3 on-site support to the business units in a professional and detail-oriented method, including desk side support and working directly with clients when it's necessary
- Provision and manage computing devices per the SDI standards and policies
- Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support
- Assist in creating and supporting the implementation of new technologies and services in Windows 10 & 11 and managing BIS initiatives and projects as required
- Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements
- Provide support to Manufacturing to environment for hand scanners, label printers and other manufacturing devices connected via network
- Provide technical support and expertise to other Client Services Staff, regions, sites, / Businesses projects
- Assist the IT managers in the creation, implementation and maintenance of policies, procedures, and associated training plans
- Create / Maintain documentation as required
- Support Asset Management for all Client Service devices
- Availability to travel to support other SDI locations as needed
Background :
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
Education Requirements
Required / Preferred
Education Level
Additional Qualifications
Preferred
Bachelor's Degree
Comptia A , Net , Imaging, Intune, O365 Admin, Active Directory, Azure AD, SCCM, Patch Management
Years of Experience
Recommended Minimum
Comments
5 years
Minimum 5 years of experience in information technology
Technical Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, and abilities and any physical demands if required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary & Benefits
The compensation for this position ranges from $58,464.00 - $136,416.00 / yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world.
Additional Information
Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email US HR Team [redacted] .
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [redacted] or call toll-free . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.
Salary : $58,464 - $136,416
