What are the responsibilities and job description for the Strategic Customer Relationship Specialist position at Smiths Detection?
**About the Role:**
We are looking for a highly skilled Service Contract Growth Professional to join our team at Smiths Detection. In this role, you will be responsible for driving revenue growth by expanding service contracts, developing long-term partnerships, and actively engaging in cross-functional collaboration to support customer success.
Key Responsibilities:
- Developing and maintaining strong, long-term relationships with key accounts and providing tailored solutions to meet their needs.
- Identifying and pursuing upsell and cross-sell opportunities within new and existing Smiths Detection accounts.
- Collaborating with the sales teams of other sales departments to develop strategies for contract renewals and expansions.
- Preparing and delivering regular reports on account performance, revenue forecasts, and market insights to senior management.
Requirements:
- Minimum 5 years of experience in account management, sales, or customer success, preferably within the service contract or related industry.
- Proven track record of achieving revenue targets and managing multiple high-value accounts.
- Strong analytical skills with the ability to interpret data and make informed business decisions.
- Proficiency in CRM software and MS Office Suite.
