Customer Reliability Engineer

The Customer Reliability Engineer works onsite at a customer facility participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations selections and recommends with oversight from the account manager and / or regional engineer. Also they may lead one or more customer reliability personnel at a customer facility.

Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and / or the regional engineer.  Analyzes and evaluates specific customer applications. Then submits to salesman and / or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval.  Directs the installation and commissioning of mechanical seals and their auxiliary support systems.

Observes collects and evaluates customer data while working with the account manager and / or regional engineer. Then reports seal programs results utilizing John Cranes current reliability management software e.g. ServiceMax.

Maintains John Cranes equipment survey. Communicates orally and in writing with customers company personnel and vendors while providing counseling recommendations and technical assistance. May include making technical presentations to customers or management with over site from the account manager or the regional engineer.

Provides customer training for maintenance and operations personnel as required.  Assists customer with the Management of Change process.  Collects new equipment data sheets from customers project engineers for review by the account manager and / or regional engineer.

Qualifications :

• Bachelors degree in Mechanical Engineering preferred.
• Minimum 5 years experience with mechanical seals rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Knowledge of labor reporting work order variances QAD MFGPRO SAP  or equivalent
• Previous participation in continuous improvement activities including but not limited to Kaizen SMED and Lean activities or equivalent.
• Strong knowledge of personal computers MS Office and machining practices. CNC Programming a plus.
• Moderate level of understanding of the financial aspects of a manufacturing operation.
• Capable of handling multiple priorities simultaneously in a highstress environment.
• Effective training leadership facilitation influencing negotiating and interpersonal skills.
• Effective written and verbal business communications
• Ability to complete tasks in a timely and efficient manner.
• Ability to work flexible hours including weekends as needed to meet business demands.
• Experience working in a diverse environment with a global company is a plus.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( Careers Smiths Group plc)

Remote Work : Employment Type :

Fulltime

Key Skills

Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting

Vacancy : 1