What are the responsibilities and job description for the Field Service Technician II position at Smiths Group?
Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Key Responsibilities
- Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
- Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
- Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
Requirements
- A minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Must be willing & able to travel at short notice.
- Personal Security Clearance.
- Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
- Possess excellent telephone skills.
- Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
- Must be able to work safely in varied environments and around dangerous industrial equipment's.
About Us
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We offer excellent training and opportunities for career growth across the business, both locally and globally. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
