Inside Sales Account Manager - Connectors

Company Description

About Smiths Interconnect:

Smiths Interconnect, is a global leader in the design and manufacture of high-performance interconnect solutions. Our products are used in mission-critical applications across industries such as aerospace, defense, telecommunications, and industrial markets. At Smiths Interconnect, we are committed to innovation, quality, and providing cutting-edge solutions that connect the world’s most demanding systems.

Smiths Interconnect is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, to help create a safer, more efficient and productive, and better-connected world across four global markets: energy, security & defense, space & aerospace and general industrial. Listed on the London Stock Exchange, Smiths employs c.16,000 colleagues in over 50 countries. 

Job Description

Assist in driving sales key account and territory revenue through inside sales and marketing efforts while meeting or exceeding customer expectations. Use all principles of good customer service and sales skills, including selling and servicing via telephone. Support the outside sales team in all sales efforts and work with all internal departments to resolve customer issues to ensure customer satisfaction.

Responsibilities:

• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Always represents the company in a positive and professional manner.
• Build loyal customer relationships via telephone and email
• Present key selling points/features and benefits while focusing on customer needs and expectations.
• Collaborate with other departments to ensure account and territory activities are achieved.
• Act as the voice of the customer within the organization, and provide fast, accurate responses to all inquiries
• Work as part of larger team to ensure on time delivery goals are met, customer orders are tracked, process expedites, reschedules return material authorization processing, and maintain clear communication with customer orders
• Responsible for contract review to ensure all customer requirements are met
• Process orders, with attention to detail.
• Ensure outstanding issues are escalated according to the process implemented by organization
• Meet the sales goals for response time on data entry of orders and estimates
• Refer qualified leads to appropriate outside sales team, or distribution channel that do not meet inside sales criteria
• Track all relevant sales activity using CRM system (including calls, prospect, pipeline, account notes, etc.)

• Work closely with outside sales team to determine a strategic approach to win business and set specific goals for inside representative

• Arrange and participate in conference calls and customer visits at corporate facility on behalf of customer.  Meetings may include members from engineering to senior management.
• Support Global Account Manager on sales forecast for designated territory
• Close business to meet or exceed monthly, quarterly, and annual revenue objectives
• Provide post sales follow-up to enhance business relationships to create and leverage additional opportunities

• Adhere to the appropriate departmental sales processes, procedures, and policies
• Refer requests for technical assistance to the appropriate department or sister company
• Provide backup support to other Account Managers as needed.
• Produce reports as needed and required
• Identify areas of improvement within customer service and territory processes and assist in implementing solutions.
• Other work-related duties as assigned.

Qualifications

• 2-5 years insides sales experience, or key account customer service experience, in the Connector Industry preferred.
• High school degree required. Bachelor's degree preferred.
• Strong computer skills - Microsoft Office Skills (Word, Excel, PowerPoint, Outlook).
• Excellent Time Management, Verbal Communication, and Interpersonal Skills.
• Customer satisfaction focused and strong relationship building skills.
• High energy, drive, and sense of responsibility.

Customer focused, trusting work relationships, personal integrity, effective listener, involves the proper people in decision making, initiative, strong time management, solving customer problems, understand the business, managing own performance, technical/functional proficiency, demonstrates high physical energy.

Travel up to 10%.

US Permanent Resident or US Citizenship Required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)