What are the responsibilities and job description for the Senior IT System Analyst Position position at Smiths Group?
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We are seeking an experienced Lead IT Specialist to join our team at Smiths Detection, Inc. This is a unique opportunity to lead the IT department and play a key role in shaping the company's technology strategy.
The successful candidate will have a strong background in information technology systems, with experience in leading teams and managing projects. They will be responsible for providing technical support to all employees, as well as collaborating with vendors and service providers to ensure seamless operations.
About Us
Smiths Detection is a global leader in the development, manufacture, and management of security and detection solutions. Our technology helps to protect people and infrastructure, making the world a safer place.
Responsibilities:
- Provide Level 1, 2, and 3 technical support to all employees
- Receive and log all phone calls, emails, and web forms within the service desk tracking system and attempt to resolve incidents or requests on first contact
- Evaluate issues by interpreting end-users' problem descriptions to determine resolution or best course of action
- Manage tickets and tasks to meet SDI standards and ensure SDI SLT targets are met
- Identify problem trends and report to the IT Manager for further analysis
- Collaborate with vendors and service providers to ensure seamless operations
Requirements:
- Bachelor's Degree in Computer Science or related field
- Minimum 5 years of experience in IT systems management
- Strong knowledge of Windows 10 and 11, Microsoft Business Products, LAN/WAN, and O365 products
- Experience with patch management, imaging, and IT asset management
- Excellent communication and interpersonal skills
