Senior Training Operations Specialist

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Objective

A critical position in the Americas Training Department’s ability to deliver a successful service, the incumbent will collaborate with a complex breadth of domestic and global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact, responsible for facilitating training delivery across the Americas.

The Sr. Training Operations Specialist is expected to play an active role in the Americas Training Operations Pillar, assisting Operations management as needed. Will be responsible for mentoring our team of Operations Specialists, advocating for best practices, and seeking continuous improvement. Potential for future management role.

Responsibilities

Job duties to include but are not limited to;

• Schedule instructor led and online courses for both internal and external customers; maintain associated training service orders, records, and reports.
• Act as a lead in the proper maintenance of all soft and hard copy training records housed outside of the Learning Management System (LMS); lead coordinate shipment of Iron Mountain records
• Provide support to the LMS Administrator in managing learner profiles, course enrollments, grades, and certificates within the LMS.
• Represent the department in meetings with various internal and external stakeholders
• Serve as a point of contact for complex training queries and non-standard requests, providing guidance and support to the Americas and Global Operations Teams.
• Manage the majority of training program (complex) orders and other VIP training accounts; support Training Operations Specialists with standard training orders where needed
• Create vendor purchase orders; review vendor invoices for accuracy and process them through the point of goods receipt; correspond with AP to ensure payment
• Attend training opportunity kick-off meetings; support Operations management in collecting tender/RFP requirements and responding to the opportunity, which may include but not be limited to quotations, logistics and training plans
• Provide quotes to aftermarket training customers; work with order entry team to process aftermarket training orders; support internal sales team with training quotes and sale approvals where needed
• Supports Department management with key functions which are critical to operational and financial success; performance critically impacts the Department’s ability to meet revenue goals
• Support in the creation and maintenance of all Training Department policies; champion the information flow for process improvement and quality information; aid in the creation of process maps and other pertinent aids to define new or existing processes and policies
• Oversee department purchase card, which includes ownership of ordering non-PO supplies and other items as required
• Manage inventory of service tokens, office and classroom supplies for the department; order items on a quarterly or as needed basis; act as department liaison with supply chain and parts shortage personnel to ensure successful delivery of internal parts and consumable requests
• Comply with all applicable global and regional export control and security regulations; submit appropriate visitor, border entry, and visa paperwork
• Other duties assigned

Qualifications

Education: Associate’s degree or equivalent required; bachelor’s degree preferred

Experience: Preferred two (2) years working within a training department or organization

Additional Qualifications:

• Experience leading and influencing the performance of others for success; interest in managing people
• Possess exceptional organizational skills that lead to efficient planning and execution of deliverables
• Ability to independently make effective, timely decisions; source and analyze complex information
• Aptitude to persistently pursue and achieve effective results which drive the business forward
• Experience effectively communicating with customers through both verbal and written correspondence

Technical Knowledge, Skills and Abilities:

• Adept at costing and scheduling activities in a commercial environment
• Skilled in business operations software such as SAP
• Proficient with learning management systems such as Absorb
• Capable of understanding and articulating complex information to a range of stakeholders
• Highly skilled and proficient in MS Office applications
• Ability to handle stressful situations and adapt to changing priorities
• Excellent critical thinking and problem-solving skills
• Capacity to engage, challenge and work effectively with others, including those among diverse backgrounds
• Ability to build an effective network of relationships both internally and externally, and understand customer needs
• Willingness and ability to identify and support change and continuous improvement, in own and wider business environment

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

• This position requires Sensitive Security Information (SSI) access and vetting via the TSA.  Applicant must successfully pass a federal background investigation.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected].

The compensation for this position ranges from $53,588.00 - $80,382.00/yr  and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)