What are the responsibilities and job description for the Customer Service & Operations Coordinator, Smithsonian Journeys position at Smithsonian Institution?
Customer Service & Operations Coordinator, Smithsonian Journeys
Application Deadline : 4 April 2025
Department : Smithsonian Enterprises
Employment Type : Full Time
Location : Washington, DC
Reporting To : Senior Director, Operations and Customer Service
Compensation : $60,000 / year
Description
OPEN DATE : March 4, 2025
CLOSING DATE : April 4, 2025
PAY BAND : F-G
SALARY RANGE : Up to $60,000 (Commensurate with Experience)
POSITION TYPE : Trust Fund
APPOINTMENT TYPE : Indefinite
SCHEDULE : Full Time
DUTY LOCATION : Washington, DC
Position sensitivity and risk : Non-sensitive (NS) / Low Risk
Open to all Qualified Applicants
What are Trust Fund Positions?
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit / Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
- Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
- Complete a Probationary Period.
- Maintain a Bank Account for Direct Deposit / Electronic Transfer.
- The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
- Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
OVERVIEW
This position is a part of the Smithsonian Travel group within Smithsonian Enterprises, and reports to the Sr. Director, Operations and Customer Service. The coordinator is responsible for providing customer service, communications, and operations support for the Travel group.
DUTIES AND RESPONSIBILITIES
Sales and Service Support
Operations
Customer Service
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATION REQUIREMENTS
Education and Experience : To qualify for this position, applicants must possess a bachelor's degree (B.A. or B.S.) from four-year college or university; and 1-3 or more years related experience and / or training.
Experience required for this position is as follows :
Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.
Join us in "Inspiring Generations through Knowledge and Discovery."
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next : Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact SECareers@si.edu . Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures.
The Smithsonian Institution is an Equal Opportunity Employer . We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information : https : / / www.si.edu / oeesd.
Salary : $60,000
